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Windows 7: BSOD increasing in frequency playing games like APB Reloaded

23 Dec 2014   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`04785870  00000000`00000020
fffff880`04785878  fffff801`016d0000
fffff880`04785880  00000000`00000004
fffff880`04785888  fffff880`0562ad53Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x7d53
fffff880`04785890  00000000`00000004
fffff880`04785898  fffffa80`07d2b000
fffff880`047858a0  00000000`00000000
fffff880`047858a8  00000000`00000000
.
.
.
0: kd> lmDvm Rt64win7
Browse full module list
start             end                 module name
fffff880`05623000 fffff880`0570c000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Aug 26 15:52:08 2014 (53FC2790)
    CheckSum:         000E8E1C
    ImageSize:        000E9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The Realtek driver still seems to be the issue, although it could be something else interfering with it...I have a suspicion, but first, can you confirm that you downloaded this attachment?

Attachment 343989


My System SpecsSystem Spec
.
23 Dec 2014   #12
JiffyJefe

Windows 7 Home Premium 64bit
 
 

Yeah, I extracted it when I ran it, I don't think that should have caused a problem. I used the AutoInst.exe. I was supposed to select the repair option, correct?
My System SpecsSystem Spec
23 Dec 2014   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No thats fine, I just wanted to make sure you got the correct file.

OK...intuition time.

1. Create a System Restore Point
System Restore Point - Create

2. Now replace Norton with MSE, and see if the BSOD still occurs.
My System SpecsSystem Spec
.

23 Dec 2014   #14
JiffyJefe

Windows 7 Home Premium 64bit
 
 

I did all that and it still crashed.
My System SpecsSystem Spec
23 Dec 2014   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Upload the newly created zip file please.
My System SpecsSystem Spec
23 Dec 2014   #16
JiffyJefe

Windows 7 Home Premium 64bit
 
 

Zip file? What do you want me to run to get the zip file?
My System SpecsSystem Spec
23 Dec 2014   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
23 Dec 2014   #18
JiffyJefe

Windows 7 Home Premium 64bit
 
 

Okay, here it is.
My System SpecsSystem Spec
23 Dec 2014   #19
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There aren't any new .dmp files in that attachment.

Please do this:

1. Navigate to C:\Windows\Minidump
2. Delete ALL .dmp files - requires Administrator privileges
3. Run Driver Verifier for 24hrs or until next BSOD, noting the following:

Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode

4. Once you get a BSOD run DM Log Collector again, and upload the new ZIP file it creates - you cab delete all other ZIP files prior to that.
My System SpecsSystem Spec
23 Dec 2014   #20
JiffyJefe

Windows 7 Home Premium 64bit
 
 

I think the reason nothing new showed up was because it didn't actually blue screen, it just sort of froze. The picture froze and it played a sound like a blue screen, but it never actually cut away to the blue screen. I had to shut it down with the power button regardless.
My System SpecsSystem Spec
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