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Windows 7: BSOD when installing battle.net Heroes of the storm alpha via launcher

24 Dec 2014   #1
johny3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD when installing battle.net Heroes of the storm alpha via launcher

hi all
Installed the battle.net program heroes of the storm after getting invited to the alpha this morning and got a bsod first during installation and update of the bnet launcher and then again when trying to install. I did not try to play it during installation.
nnsstrm.sys
page_fault_in_nonpaged_area
stop: 0x00000050 (0xFFFFF8a019c42038, 0x0000000000000000, 0xFFFFF8800474FB90, 0x00000000000000000)

NNSSTRM.sys - address FFFFF8800474F890 base at FFFFF88004719000

I attached the log below, noticed that it did not find anything in minidump but thought I had configured windows to do so.

Thank you ahead of time. I was going to uninstall and reinstall bnet but wanted to see if it was something else first.
I appreciate the help. I apologize if i forgot anything, the flu is making me not be myself

Just as an amusing tidbit, the same happened on my laptop. so now 2 pcs


My System SpecsSystem Spec
.
24 Dec 2014   #2
Laith

Windows 10 Professional x64
 
 

There are no dumps in the log
My System SpecsSystem Spec
26 Dec 2014   #3
johny3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

neither computer seems to be creating logs, I am not sure why. Will look at it again thanks
My System SpecsSystem Spec
.

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 BSOD when installing battle.net Heroes of the storm alpha via launcher




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