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Windows 7: BSOD at boot, both normal and safe mode

21 Dec 2014   #1
andrepd

Windows 7 x64
 
 
BSOD at boot, both normal and safe mode

My video card was having problems so I used the warranty and sent my PC for repairs. They told me the card was faulty and swapped it for a new, identical one. When it got back I tried to boot into Windows, but the animation froze for a second right at the beginning and then a BSOD flashed for a tenth of a second and then it rebooted. If I try to boot into safe mode it shows me the log of the drivers being loaded, then it stops for a second at "amdkmpfd.sys" and BSOD's for a fraction of a second and reboots. I can't even read the BSOD because it flashes away almost instantly.

I searched the internet and did these steps, all to no avail:
  1. I ran startup repair
  2. I ran sfc /scannow at the command line
  3. I copyed the contents of Windows\system32\config to a backup folder, then copyed the contents of RegBak to it (supposedly restoring a backup of the registry). It also failed so I restored the mybackup.
  4. I renamed amdkmpfd.sys to amdkmpfd.sys.old. I rebooted, safe mode now hangs and crashes at "classpnp.sys", renamed classpnp.sys, now it hangs at "disk.sys", did the same, now hangs at "fvevol.sys", etc...
  5. I also did startup repair several times between these steps.

What can I do? Any suggestions? If you need more info, please ask. Thanks for any help.

EDIT: I forgot to mention, it isn't a hardware issue, because I can boot into Linux and use even the graphics card just fine. The graphics card is a AMD 7970M


My System SpecsSystem Spec
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21 Dec 2014   #2
andrepd

Windows 7 x64
 
 

Bump. I've managed to film the BSOD with my phone and get the error message:



Any tips?
My System SpecsSystem Spec
22 Dec 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Can you boot into Windows normally? Yes or No?
My System SpecsSystem Spec
.

22 Dec 2014   #4
andrepd

Windows 7 x64
 
 

Well, no I can't. That's precisely my problem, I get a BSOD at boot.
My System SpecsSystem Spec
22 Dec 2014   #5
Pauly

Win7 Ultimate X64
 
 

You could try getting into WinRE from your windows install disk an attempt a repair from there, it may simply be that the gfx drivers installed are wrong for the new card
Is the new card same as old one or has it been changed for a different model ?
My System SpecsSystem Spec
22 Dec 2014   #6
andrepd

Windows 7 x64
 
 

The card is the same model as before. Would it be different to run startup repair from the F8 menu and to run from the install disk? I guess I could try.
My System SpecsSystem Spec
22 Dec 2014   #7
Pauly

Win7 Ultimate X64
 
 

Not sure startup repair is going to help you in the situation you have but its worth a try if you want to
My System SpecsSystem Spec
22 Dec 2014   #8
andrepd

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Pauly View Post
You could try getting into WinRE from your windows install disk an attempt a repair from there, it may simply be that the gfx drivers installed are wrong for the new card
Is the new card same as old one or has it been changed for a different model ?
Just to be sure, by "getting into WinRE from your windows install disk an attempt a repair from there" you mean running startup repair from that disk, or installing in-place/upgrade?
My System SpecsSystem Spec
23 Dec 2014   #9
Pauly

Win7 Ultimate X64
 
 

WinRE = windows recovery environment
This is where you get the options to run system restore, repair install etc
My System SpecsSystem Spec
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 BSOD at boot, both normal and safe mode




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