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Windows 7: BSOD even after reset to factory settings 0x116

22 Dec 2014   #1
jasong

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD even after reset to factory settings 0x116

I have a lenovo u400 laptop and i am currently running on safe mode with networking as its the only way i can use my laptop. I have gotten the bsod a few times in the past year but it would only be every few months so i wasnt worried about it. yesterdya i got it while on youtube and my laptop was running hot. startup repair and system restore did not help. neither did resetting to factory settings. when i reset to factory settings it worked for a few hours and then i got the bsod again. i followed the steps running the DM log collector and attached the compressed folder to this thread post.

please help as i am on break and need my laptop for the new semester

i also have attached a "dump file" i downloaded blue screen view and it gave me the codes and whatnot if that would help


My System SpecsSystem Spec
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22 Dec 2014   #2
Pauly

Win7 Ultimate X64
 
 

Check out the info here will give you some ideas and things to try
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
22 Dec 2014   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


As you already know you are having a video TDR error (Time Delay and Response) meaning your drivers have crashed and do not recover in the time allotted, so Windows assumes a graphics error and shuts down in order to keep from causing damage. But we need to know what hardware we are dealing with to determine anything much further.

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa800e8b6010, fffff880031b481c, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+781c )
Code:
atikmpag
start             end                 module name
fffff880`031ad000 fffff880`03200000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Nov 05 21:34:32 2011 (4EB5F238)
    CheckSum:         0005710B
    ImageSize:        00053000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 
As you can see your drivers are seriously out of date and need to me updated from Lenovo's web site.
My System SpecsSystem Spec
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22 Dec 2014   #4
jasong

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok @essenbe i did what you said. i also attached a picture in the original post of the system specs.

by the way, last night i uninstalled my amd graphics in device manager. my computer ran fine without needing to go into safe mode. So i went to lenovo website and reinstalled the amd driver for my model and i got the BSOD again. is something wrong with the one on lenovos website?
My System SpecsSystem Spec
22 Dec 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You may have a failure of your graphics card. That is not a diagnosis, but a possibility. The problem with switchable graphics is the time they take to switch from one to the other. The only way I have found to be successful is to disable one or the other. The decision is better graphics or longer battery life. See if you have an option in BIOS to disable switchable graphics for now anyway. Otherwise try in CCC to disable the card or in Device manager. See if that makes a difference. Just make sure you have the driver for the on board graphics, before doing that. I am assuming that is what you are using now. Be sure to create a restore point (System Restore Point - Create) before doing anything. But from what you said in your last post, that's pretty much what you did last night.

I won't be around for much of the day today. I'll try to check in when I have a chance though. Let me know what you decided to do, and are you sure you installed the correct driver? Most OEMs, alter their drivers for the way they configure the systems to work, so downloading from AMD usually won't work.
My System SpecsSystem Spec
22 Dec 2014   #6
jasong

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by essenbe View Post
You may have a failure of your graphics card. That is not a diagnosis, but a possibility. The problem with switchable graphics is the time they take to switch from one to the other. The only way I have found to be successful is to disable one or the other. The decision is better graphics or longer battery life. See if you have an option in BIOS to disable switchable graphics for now anyway. Otherwise try in CCC to disable the card or in Device manager. See if that makes a difference. Just make sure you have the driver for the on board graphics, before doing that. I am assuming that is what you are using now. Be sure to create a restore point (System Restore Point - Create) before doing anything. But from what you said in your last post, that's pretty much what you did last night.

I won't be around for much of the day today. I'll try to check in when I have a chance though. Let me know what you decided to do, and are you sure you installed the correct driver? Most OEMs, alter their drivers for the way they configure the systems to work, so downloading from AMD usually won't work.
i disabled the amd graphics in my device manager and my computer started just fine with no bsod. only thing is the resolution is not great. only options i have are either 1024x768 or 800x600. also i cant change the brightness on the screen. when i had previously uninstalled the amd driver i got the same results as i havhe now by disabling it. i am pretty sure i installed the correct driver.

Laptops and netbooks :: IdeaPad U Series laptops :: IdeaPad U400 - Lenovo Support (US)

i got it from lenovo from that link, not from the amd website. when i had uninstalled my driver and reinstallled it from the linnk i posted, i got the bsod again.
My System SpecsSystem Spec
22 Dec 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It's a 2011 driver anyway, but it doesn't say what card it's for. They haven't kept up to date with the drivers.
My System SpecsSystem Spec
22 Dec 2014   #8
jasong

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

so after i disabled amg graphics in device manager, i got a system update it was a 1gb update.
after the update i decided to enable amd graphics. after enabling it and restarting the computer it booted up with no bsod, then 30 seconds after getting to my desktop screen went black and then bsod again. i really dont know what to do. is my graphics card damaged?
My System SpecsSystem Spec
22 Dec 2014   #9
jasong

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

i uninstalled the amd driver and tried installing the driver directly from amd and it didnt work. so i reinstalled the driver from lenovo website and immediately as soon as the installation finished i got the bsod. i dont see how all of a sudden the driver is causing the bsod when ive had this laptop for over 2 years
My System SpecsSystem Spec
22 Dec 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm sorry but I can't answer that, I wish I could. It's sounding like the Graphics card has malfunctioned. Why not run Blue Screen of Death (BSOD) Posting Instructions again and lets see if there is anything I can find. It will probably say the driver crashed though. Maybe we'll get lucky.
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 BSOD even after reset to factory settings 0x116




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