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Windows 7: BSOD upon restart after attempting to install firewall

04 Nov 2009   #1
nikonmama

windows 7 64 bit
 
 
BSOD upon restart after attempting to install firewall

This is my first post on this forum. I have been researching trying to figure out why I am having problems with a new desktop that I just bought a few days ago. It is a dell with windows 7 64bit loaded on it. I bought and set it up on Saturday (10/31/09) and on Sunday I began installing my software. I installed my regular software first and last I tried to install pc tools free firewall. Everything seemed to be going fine until I did the restart to complete installation. It appeared to be shutting down but all of a sudden I got a flash of the lovely blue screen of death. After that It came to the screen where you could start in safe mode or normally. I tried normally and it proceeded to flash to bsod and back to the startup options. I chose safe mode and did a system restore and then everything was back up and running. So, after that I tried to install comodo firewall and the SAME thing happened!!! Both of these products say they are compatible with windows 7. And I have read on some security forums that many people are running these with out a hitch.

I tried this again the next day in case it was a fluke but have the same bsod error cycle. I also tried to start in safe mode with networking and had the same problem as trying to start normally (bsod flash and back to startup options) Yesterday, I was looking through the event logs and found the report for critical errors all 3 times I tried to install one of the firewall software. I don't have any idea if it means anything or not. The error report is the same for each instance (except of course for the date/time)

Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/3/2009 10:27:58 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Melissa-PC

Also I tried to do a zipped copy of the minidump folder per the instructions in the forum but when I tried to zip the copy it said it was empty!

Like I said I have had NO other problems with the computer at all so if I had never tried installing a firewall I wouldn't even know that there was an issue somewhere.....But I am wondering is this a software/driver issue? Or could there be a hardware problem. I feel like I need to look into this since it is a NEW desktop. Also, if I was to call for some technical support should I start with Dell or with Microsoft? I don't know enough about the technical aspects of computers to feel comfortable doing too much troubleshooting on my own.

Any information or advice is greatly appreciated!


My System SpecsSystem Spec
.

04 Nov 2009   #2
torrentg

7600.20510 x86
 
 

This is excellent:

https://www.zonealarm.com/security/e...A-60day-1user#

Copy the dump files to an alternate directory first, before raring or zipping. We can analyze but I highly recommend the above. There's nothing wrong with the cpu.
My System SpecsSystem Spec
04 Nov 2009   #3
nikonmama

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by torrentg View Post
This is excellent:

https://www.zonealarm.com/security/e...A-60day-1user#

Copy the dump files to an alternate directory first, before raring or zipping. We can analyze but I highly recommend the above. There's nothing wrong with the cpu.
Thank you. I am sorry to sound dense but how do you copy the files to an alternate directory?

I thought about trying zone alarm but the free version does not support windows 7 yet. I am not interested in purchasing a firewall. PC tools firewall and Comodo firewall are both free and supposed to fully support windows 7 64bit.
My System SpecsSystem Spec
.


04 Nov 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

NM
could you try dragging the dump fle to the desktop and zipping it there

Thanks

Ken J
My System SpecsSystem Spec
04 Nov 2009   #5
nikonmama

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
NM
could you try dragging the dump fle to the desktop and zipping it there

Thanks

Ken J
that is actually what I did and when i tried to zip it, a message popped up saying the specified directory is empty, so compressed (zipped) folders cannot add it to the archive
My System SpecsSystem Spec
04 Nov 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by nikonmama View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
NM
could you try dragging the dump fle to the desktop and zipping it there

Thanks

Ken J
that is actually what I did and when i tried to zip it, a message popped up saying the specified directory is empty, so compressed (zipped) folders cannot add it to the archive
Could you right click the dump file and get its properties

thanks

Ken
My System SpecsSystem Spec
04 Nov 2009   #7
nikonmama

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by nikonmama View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
NM
could you try dragging the dump fle to the desktop and zipping it there

Thanks

Ken J
that is actually what I did and when i tried to zip it, a message popped up saying the specified directory is empty, so compressed (zipped) folders cannot add it to the archive
Could you right click the dump file and get its properties

thanks

Ken
It says 0 files 0 folders 0 bytes
My System SpecsSystem Spec
04 Nov 2009   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by nikonmama View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by nikonmama View Post

that is actually what I did and when i tried to zip it, a message popped up saying the specified directory is empty, so compressed (zipped) folders cannot add it to the archive
Could you right click the dump file and get its properties

thanks

Ken
It says 0 files 0 folders 0 bytes
That explain it. Just a file name

You can also check to see if the dumps are stored elsewhere by searching for *.dmp

Ken J
My System SpecsSystem Spec
04 Nov 2009   #9
nikonmama

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post

You can also check to see if the dumps are stored elsewhere by searching for *.dmp

Ken J
this is the only thing that comes up when I search for .dmp
My System SpecsSystem Spec
05 Nov 2009   #10
usasma
Microsoft MVP

 
 

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post. That will have basic info on the crashes.

Then follow this guide to ensure that you are set to create minidumps: Set MiniDump
If it's set this way, then double check the directory at C:\Windows\Minidump to see if there is anything in there.
My System SpecsSystem Spec
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 BSOD upon restart after attempting to install firewall




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