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Windows 7: 0x00000124 bluescreen error when playing guild wars 2

22 Dec 2014   #1
amodi103

windows 8.1 64bit
 
 
0x00000124 bluescreen error when playing guild wars 2

I believe it's a problem with the amd driver but was unsure on what to do, will attach minidump and sf files. This forum has been very helpful to me in the past and I know it will be and thank you for all of your help.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe000e3567588, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\122114-16046-01.dmp. Report Id: 122114-16046-01.
A fatal hardware error has occurred.


Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 11
Processor APIC ID: 0


My System SpecsSystem Spec
.
22 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
22 Dec 2014   #3
amodi103

windows 8.1 64bit
 
 

sorry I forgot to attach those, the minidump file and sf diagnostic tool files are attached now I edited them into the first post but have attached them to this one as well.
My System SpecsSystem Spec
.

22 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe000e3567588, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 0, fffff80002ad2e15}

Probably caused by : USBXHCI.SYS ( USBXHCI!Control_ProcessTransferEventWithED1+1cd )

Followup: MachineOwner
---------

3: kd> lmDvm usbxhci
Browse full module list
start             end                 module name
fffff800`02abb000 fffff800`02b10000   USBXHCI    (pdb symbols)          c:\symcache\usbxhci.pdb\6660AACAEEA340F0A1BDEE2C0ECE93821\usbxhci.pdb
    Loaded symbol image file: USBXHCI.SYS
    Mapped memory image file: c:\symcache\USBXHCI.SYS\5215F7EF55000\USBXHCI.SYS
    Image path: \SystemRoot\System32\drivers\USBXHCI.SYS
    Image name: USBXHCI.SYS
    Browse all global symbols  functions  data
    Timestamp:        Thu Aug 22 21:07:19 2013 (5215F7EF)
    CheckSum:         00058C8D
    ImageSize:        00055000
    File version:     6.3.9600.16384
    Product version:  6.3.9600.16384
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbxhci.sys
    OriginalFilename: usbxhci.sys
    ProductVersion:   6.3.9600.16384
    FileVersion:      6.3.9600.16384 (winblue_rtm.130821-1623)
    FileDescription:  USB XHCI Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
There are a couple of possibilities:

1. The installed Gigabyte applications (e.g. ET6) are causing the BSOD - we have seen many of these occurrences here lately, or
2. A USB driver is outdated (Windows provides its own USB3 drivers in Windows 8.x), or
3. A faulty USB-device, or
4. Another faulty device/hardware

Unfortunately I can't tell for sure. But this is my recommendation:

1. Uninstall all Gigabyte application/utility software and reboot.
2. Run Windows Update and install all updates offered.

Monitor your system for further BSOD's and report back.
My System SpecsSystem Spec
22 Dec 2014   #5
amodi103

windows 8.1 64bit
 
 

Thanks Golden, i've uninstalled all gigabyte software and rebooted and am currently downloading and installing the 3 most recent windows updates.

Edit- One of my usb drivers was outdated as well and has now been updated
My System SpecsSystem Spec
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 0x00000124 bluescreen error when playing guild wars 2




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