Sudden BSOD - no connection to any application nor type of work.

SvennaR · 23 Dec 2014

Hello, I have a Lenovo B5400, I have had problems since I bought it with sudden BSOD's , I cannot find any link to what causing this.

Ive tried the following:
Updating BIOS to the newest available
Updating all drivers, and removing unnecessary bloatware from Lenovo
Running a recalibration of the battery and changing the power plan to "optimized"
Checking for errors in event log and checking them up with best effort on the web. I get some kernel-pnp warnings.
Using blue screen view to try to narrow down to a solution.
Running windows update to install critical and recommended updates

I am using Mozilla Firefox as web browser, almost no programs installed on the computer.
Sometimes I use SDHC (Transcend) 32Gb from my camera to copy files once in a while, perhaps there is a problem there.

My antivirus is Eset smart and security (this is with firewall so naturally I've disabled windows firewall)

I've added a copy of the minidump files as described in the instructions.

Thanks in advance

SvennaR · 24 Dec 2014

Bump

Golden · 24 Dec 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80091d9440, fffff80000b9c3d8, fffffa8009637860}

Unable to load image \SystemRoot\System32\Drivers\RtsUStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RtsUStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8009637860
Irp is active with 10 stacks 9 is current (= 0xfffffa8009637b70)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa80091d9440 00000000 fffff8800686e9b0-fffffa80091d01a0    
	       \Driver\usbhub	RtsUStor
			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80091d0050 00000000 00000000-00000000    pending
	       \Driver\RSUSBSTOR
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008ad59c0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmDvm rsusbstor
Browse full module list
start             end                 module name
0: kd> !drvobj \Driver\RSUSBSTOR
fffff800034431d0: Unable to get value of ObpRootDirectoryObject
Driver object \Driver\RSUSBSTOR not found
0: kd> lmvm RtsUStor
start             end                 module name
fffff880`0685f000 fffff880`068a2000   RtsUStor T (no symbols)           
    Loaded symbol image file: RtsUStor.sys
    Image path: \SystemRoot\System32\Drivers\RtsUStor.sys
    Image name: RtsUStor.sys
    Timestamp:        Fri Jun 14 15:20:05 2013 (51BAAF0D)
    CheckSum:         0004E55D
    ImageSize:        00043000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if there is an updated driver for the Realtek card reader here:
Realtek

SvennaR · 29 Dec 2014

I've checked and I already have the newest driver for the card reader.

Sorry late answer, christmas takes up the spare time.

Golden · 29 Dec 2014

SvennaR said:

I've checked and I already have the newest driver for the card reader.

Then we must conclude it is either faulty/no longer compatible with the installation. Disable it to avoid BSOD's.

SvennaR · 29 Dec 2014

Okey, thank you

Golden · 29 Dec 2014

Sudden BSOD - no connection to any application nor type of work.

Sudden BSOD - no connection to any application nor type of work.

Solved