Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD crash while playing TSW, can't boot to safe mode to diagnose

29 Dec 2014   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Get Windows 7 fully updated first, then post back here.


My System SpecsSystem Spec
.
30 Dec 2014   #12
Yippee38

Windows 7 Home Premium 64-bit
 
 

Just a quick update. I'm still working on getting the machine restored. I ran the Macrium restore, but that was to a pristine system with nothing on it. Today I loaded all the standard software (browsers, e-mail client, firewall, anti-virus, etc.). Right now, it's restoring from the nightly backup of the user directory. When that's done (it's saying 8-9 days, but I hope that's being conservative), I'll let you know.
My System SpecsSystem Spec
30 Dec 2014   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

8/9 days? Is that all user files (photos etc. etc.)?
My System SpecsSystem Spec
.

30 Dec 2014   #14
Yippee38

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Golden View Post
8/9 days? Is that all user files (photos etc. etc.)?
It's the entire user directory. 19.2 Gb of data. Like most things, as it goes, the number goes down. It's down to 20 hours now. I'll be out of town for the next two days anyway. I'll get back to you on Friday, the 2nd.
My System SpecsSystem Spec
02 Jan 2015   #15
Yippee38

Windows 7 Home Premium 64-bit
 
 

Ok. I've got everything restored and installed. I created a new Macrium backup in case the problem recurs.

You still willing to help me figure out what's wrong with the system?
My System SpecsSystem Spec
02 Jan 2015   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
03 Jan 2015   #17
Yippee38

Windows 7 Home Premium 64-bit
 
 

I've got Driver Verifier enabled. Should I go ahead and run the game (The Secret World) that crashes the system all the time?

<edit>NM. It crashed almost immediately. I'll get that log file in a minute.</edit>

<edit2>Here it is</edit2>
My System SpecsSystem Spec
03 Jan 2015   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {83, 9d800, 2800, 9f}

*** WARNING: Unable to verify timestamp for em006_64.dat
*** ERROR: Module load completed but symbols could not be loaded for em006_64.dat
Probably caused by : em006_64.dat ( em006_64+cf6a )

Followup: MachineOwner
---------
ESET is blamed in the .dmp file. Uninstall it. I see you also have Comodo installed - generally you should only ever have one anti-virus product installed since they often will conflict with one another - this may be what is happening here.
My System SpecsSystem Spec
03 Jan 2015   #19
Yippee38

Windows 7 Home Premium 64-bit
 
 

Ok. I'll give that a try.

FWIW, I only have the anti-virus part of ESET loaded, and the Firewall part of Comodo installed.
My System SpecsSystem Spec
03 Jan 2015   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In that case, replace ESET with MSE so you have some antivirus protection - MSE has never been shown to cause a BSOD, which is why I am suggesting it here.
My System SpecsSystem Spec
Reply

 BSOD crash while playing TSW, can't boot to safe mode to diagnose




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD when trying to boot in normal mode, safe mode works fine
My Toshiba satellite will only boot in safe mode tried sfc/scannow getting this message Windows resource protection found corrupt files but was unable to fix some of them. I've tried a system restore but that wasnt very successful either, if I uploaded the CBS log of the scan could someone...
BSOD Help and Support
BSOD on boot up and in safe mode
My computer is crashing every few minutes. It is a wonder how I got this post up. I received a cache manager bsod as well as a mfehidk.sys bsod. I have also received multiple errors. Here are today's event id 41 bug check errors EventData BugcheckCode 52 BugcheckParameter1 0x50853 ...
BSOD Help and Support
Cannot access Safe Mode but can boot in Safe Mode with Networking
After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt. Safe Mode with Networking loads normally. Any ideas or advice? The...
BSOD Help and Support
Played game - crash - reboot ; failed - safe mode crashes - boot fails
Greetings! I posted this on windows7forums as well but I thought I'd post it here too, since I need all the help I can get with this strange problem... My posts on there from yesterday: ------------------------------------------- I recently purchased Bulletstorm, and received it...
BSOD Help and Support
BSOD on boot even in Safe Mode
Hi, Last couple of weeks have noticed that it takes longer to access directories on my hard drives (both internal and USB). Could take up to a minute to access a directory. Then Last night the laptop started the following. - Boots to the Windows Loading screen and sits for a few mins. -...
BSOD Help and Support
BSOD - W7 - won't boot even in safe mode
Win7 Home Premium. After uninstalling Norton 360, it requested a restart, then Blue Screened with error DRIVER_IRQL_NOT_LESS_OR_EQUAL Won't boot in normal or any safe mode, so no chance of running anything in Windows or checking drivers. Cannot save or post a dump file. Help? thanks
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:22.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App