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Windows 7: BSOD crash while playing TSW, can't boot to safe mode to diagnose

23 Dec 2014   #1
Yippee38

Windows 7 Home Premium 64-bit
 
 
BSOD crash while playing TSW, can't boot to safe mode to diagnose

My wife's PC crashed today. She's been running the PC for months without problem. Today she tried to play a game (The Secret World). After playing for about 20 minutes, she got a BSOD. When she rebooted, the PC is giving her the "Startup Repair cannot repair this computer automatically." In order to diagnose the problem, I need to boot into safe mode, but because her machine has a UEFI BIOD, I cannot figure out how to get it to boot into Safe Mode. Can anybody tell me how to get into safe mode? BTW, the motherboard is an ASUS P8Z77-M Pro.


My System SpecsSystem Spec
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23 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Can she boot into Normal Mode?
My System SpecsSystem Spec
23 Dec 2014   #3
Yippee38

Windows 7 Home Premium 64-bit
 
 

Negative. Every time I tries to boot it I get the Startup Repair thing.
My System SpecsSystem Spec
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23 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Please try a Startup Repair from a DVD:

Startup Repair
My System SpecsSystem Spec
23 Dec 2014   #5
Yippee38

Windows 7 Home Premium 64-bit
 
 

Will do. I'll let you know how it goes.
My System SpecsSystem Spec
24 Dec 2014   #6
Yippee38

Windows 7 Home Premium 64-bit
 
 

Using the install disc I was able to get into the Startup Repair and run it three times with a reboot in between each try. I'm trying to run SFC /SCANNOW, but it says, "There is a system repair pending which requires a reboot to complete. Restart Windows and run sfc again." I guess I should have said in my OP that SFC is what I was specifically trying to run. I've restarted twice, but I keep getting that error.

I created a system image using Macrium when I installed Windows (this time) on her system. I can restore that, but I'm afraid that this will lose any diag info that can help diagnose the cause of the crash. This is probably the sixth or seventh time this has happened on this PC. I was able to recover the PC once - I'm pretty sure it was the first time - but usually I end up having to reformat and install from scratch. Since that's quite time consuming, I did the Macrium backup this time.

Am I better off restoring the backup image and try to figure out what's wrong with the system like that, or try to get the access to the dump files/log files that can help diagnose the cause of the crash first?
My System SpecsSystem Spec
26 Dec 2014   #7
Yippee38

Windows 7 Home Premium 64-bit
 
 

I guess the more important question is; Is there a way I can get the PC to the point where I can run SFC /SCANNOW? If so, how?
My System SpecsSystem Spec
26 Dec 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

We can easily determine the cause of the crashes if they are the fault of 3rd party drivers.

For now reatore using the Macrium image, and tommorrow I'll take through the process of stressing the 3rd party drivers to find the cause of the problems.
My System SpecsSystem Spec
26 Dec 2014   #9
Yippee38

Windows 7 Home Premium 64-bit
 
 

Will do. It will have to wait until tomorrow though, as I'm on my way to work, and won't be back until then.
My System SpecsSystem Spec
29 Dec 2014   #10
Yippee38

Windows 7 Home Premium 64-bit
 
 

I got the restore on the image file done. However, when I created the image, was just on a clean install. I have to install drivers and standard programs. I should have that done tomorrow.

What is the first thing you want me to do to help you help me troubleshoot this?
My System SpecsSystem Spec
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 BSOD crash while playing TSW, can't boot to safe mode to diagnose




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