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Windows 7: BSOD while paused watching movie on Internet Explorer STOP: 0x0000007E

28 Dec 2014   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. That is the original .dmp file I looked at, but if you are getting new BSOD's, then there should be new .dmp files being added to C:\Windows\Minidump.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode


My System SpecsSystem Spec
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28 Dec 2014   #12
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

That makes a lot of sense. Cause it to crash and find out why. And that's a great tutorial you sent me to. I don't know these tools but I'm picking it up bit by bit.

But before I begin, do I click "Add currently not loaded driver(s) to the list"? Secondly, Some responders in the thread beneath the tutorial said not to tick any "unknown" drivers and any .sys drivers besides the Microsoft Corporation but it didn't say that in the original tutorial. Just wondering if that's right. And lastly, should I enable minidump or kernel dump or does it matter? Lastly, should I enable or disable automatic restart? The first BSOD left me no option to restart except cutting off the power, which I try to avoid. Sorry to ask so many questions but I like to know what I'm getting into. Cheers.
My System SpecsSystem Spec
28 Dec 2014   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No, just make sure the non-Microsoft drivers are selected (if something is marked as "unknown" then it should also be selected since its also not a Microsoft Driver).

Just enable minidump....that is sufficient for us.

You can leave automatic restart as disabled.
My System SpecsSystem Spec
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29 Dec 2014   #14
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK. I couldn't get it to crash so I ended up running it 24 hours. I don't have the knowledge to analyze the results but I'll read them and see if I can pick something up. I'm enclosing the results I got using the SF tool. Thanks for your help.
My System SpecsSystem Spec
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 BSOD while paused watching movie on Internet Explorer STOP: 0x0000007E




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