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Windows 7: BSOD while paused watching movie on Internet Explorer STOP: 0x0000007E

23 Dec 2014   #1
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD while paused watching movie on Internet Explorer STOP: 0x0000007E

Hi. I was watching a movie online (IE11) and paused it to get a cup of tea. When I came back I saw my first BSOD. I've read the posting instructions and will upload all I was able to get. I'd really appreciate any help in understanding what happened.

I recently bought a new monitor and have been puzzled by the fact that my Catalyst Control Center misidentifies it as a VGA monitor. I don't know if that's related.


My System SpecsSystem Spec
.
23 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`035a0c30  fffff880`035a10e0
fffff880`035a0c38  fffff880`035a1088
fffff880`035a0c40  fffff880`035a10a8
fffff880`035a0c48  fffff880`030f970eUnable to load image \??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RapportPG64.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG64.sys
 RapportPG64+0x5570e
fffff880`035a0d48  00000000`0000001d
fffff880`035a0d50  fffff8a0`025f4800
fffff880`035a0d58  fffffa80`054d5190
fffff880`035a0d60  00000000`0000001d
fffff880`035a0d68  fffff880`042db1a7Unable to load image \??\C:\Windows\system32\drivers\mbamchameleon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mbamchameleon.sys
*** ERROR: Module load completed but symbols could not be loaded for mbamchameleon.sys
 mbamchameleon+0x71a7
fffff880`035a0d70  00000000`00000000
fffff880`035a0d78  00000000`0000001d
fffff880`035a0d80  00000000`00000000
fffff880`035a0d88  fffff880`035a1500
fffff880`035a0d90  00000000`00000000
fffff880`035a0d98  fffff880`042db03f mbamchameleon+0x703f
fffff880`035a0da0  00000000`00000001
fffff880`035a0da8  00000000`0000001d
fffff880`035a0db0  fffff8a0`025f4800
fffff880`035a0db8  fffff880`035a0fa0
fffff880`035a0dc0  00000000`0000001d
fffff880`035a0dc8  fffff880`042d9f5d mbamchameleon+0x5f5d
fffff880`035a0dd0  00000000`00000000
fffff880`035a0dd8  00000000`0000001d
fffff880`035a0de0  fffff8a0`23cd5840
fffff880`035a0de8  fffff800`035f430d nt!ExFreePoolWithTag+0x22d
fffff880`035a0df0  00000000`0000001c
fffff880`035a0df8  fffff880`044537b9Unable to load image \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_80083.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RapportCerberus64_80083.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_80083.sys
 RapportCerberus64_80083+0x537b9
fffff880`035a0e00  00000000`00000008
Update or uninstall Rapport software...its causing huge problems, especially with Malwarebytes.

Code:
fffff880`035a0688  ffff000a`0d316665
fffff880`035a0690  fffff880`035a06c0
fffff880`035a0698  fffff880`05b0d8b7Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x358b7
fffff880`035a06a0  00000000`00000000
fffff880`035a06a8  fffff880`035a09d8
.
.
.
fffff880`05ad8000 fffff880`06561000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Sep 28 11:44:57 2012 (50650821)
    CheckSum:         00A3EAAC
    ImageSize:        00A89000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the video driver to the latest stable release.
My System SpecsSystem Spec
24 Dec 2014   #3
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks very much, Golden. Will do that!

UPDATE: Hard to update the driver. Inside the program it said it was inaccessible... but I found help at the manufacturer's page. Unfortunately I unloaded a gaming software and other stuff. I can remove that later.

I also managed to install a different version of Trusteer from "previous versions" in the backup. There are four of them now in a folder. I have no idea which one is stable. I will keep checking the administrative events to see if things are improving I suppose, unless there's a better way to check that that you can think of.
My System SpecsSystem Spec
.

24 Dec 2014   #4
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here is Internet Explorer's report on the event in a text file. Also noticed my Windows Explorer seems to be in green ink. I don't remember that. It used to be black. Shudder.
My System SpecsSystem Spec
28 Dec 2014   #5
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

After things got better with only two recurring errors, things are going downhill fast. I've attached a new diagnosis. It seems my index is corrupted. I wasn't even able to get a chdsk file printed via Brink's method because "part of the path is missing." I think Norton misidentified an attempt by the computer to install something vital as a virus, etcetera and no there are errors everywhere. I'm thinking of trying the System Repair. Is that advisable?
My System SpecsSystem Spec
28 Dec 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There aren't any .dmp files - are you actually getting any BSOD's?

Before trying a System Repair, try fix any corrupt system files:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.
My System SpecsSystem Spec
28 Dec 2014   #7
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yup. I had a BSOD. Just one. I did run scannow and it said the file system showed no violations. But startup is really slow. Thanks for your input. I guess I'll wait to see if another BSOD occurs before posting here and maybe I should post other problems in a different forum.
So if the scannow shows no problem, you figure I should hold off on running a system repair?
My System SpecsSystem Spec
28 Dec 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes, hold off for now. I'd like to get to the bottom of the BSOD, but its not in your ZIP file.....check for it in C:\Windows\Minidump

Slow starup could be a few things...leave that for now, lets focus on the BSOD first.
My System SpecsSystem Spec
28 Dec 2014   #9
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Golden. No, it's not in the recent upload but the filed 122314-24195-01.dmp is in the two zipped files I uploaded at the top of this post in pxfragonard.zip and debug-DAN-HP-Tue_12_23_2014_214836_01.zip.

The C:\Windows\minidump now shows a lock on it and appears to be empty.
My System SpecsSystem Spec
28 Dec 2014   #10
pxfragonard

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here they are again.
My System SpecsSystem Spec
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 BSOD while paused watching movie on Internet Explorer STOP: 0x0000007E




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