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Windows 7: BSOD playing Steam Games

24 Jan 2015   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\nsfryer_23-01-2015\nsfryer_23-01-2015\012315-32151-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`0304b000 PsLoadedModuleList = 0xfffff800`0328e890
Debug session time: Sat Jan 24 11:59:17.613 2015 (UTC + 6:00)
System Uptime: 0 days 0:23:50.784
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001007ab7, fffff8800bc05620, 0}

*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : MpFilter.sys ( MpFilter+28caf )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001007ab7, Address of the instruction which caused the bugcheck
Arg3: fffff8800bc05620, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
fltmgr!FltpAllocateInitializeNameGenerationContext+d7
fffff880`01007ab7 488b4828        mov     rcx,qword ptr [rax+28h]

CONTEXT:  fffff8800bc05620 -- (.cxr 0xfffff8800bc05620;r)
rax=0000000004a6d010 rbx=fffffa8004a189c0 rcx=fffffa80071b2650
rdx=ffffffffffffffff rsi=fffffa80071b2650 rdi=fffffa8004a189c0
rip=fffff88001007ab7 rsp=fffff8800bc06000 rbp=fffffa80049bf860
 r8=0000000000000000  r9=0000000000000000 r10=fffff8800101e940
r11=0000000000000000 r12=fffff8800bc06198 r13=fffffa80052c6500
r14=fffffa80074cac28 r15=0000000000000000
iopl=0         ov up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010a87
fltmgr!FltpAllocateInitializeNameGenerationContext+0xd7:
fffff880`01007ab7 488b4828        mov     rcx,qword ptr [rax+28h] ds:002b:00000000`04a6d038=????????????????
Last set context:
rax=0000000004a6d010 rbx=fffffa8004a189c0 rcx=fffffa80071b2650
rdx=ffffffffffffffff rsi=fffffa80071b2650 rdi=fffffa8004a189c0
rip=fffff88001007ab7 rsp=fffff8800bc06000 rbp=fffffa80049bf860
 r8=0000000000000000  r9=0000000000000000 r10=fffff8800101e940
r11=0000000000000000 r12=fffff8800bc06198 r13=fffffa80052c6500
r14=fffffa80074cac28 r15=0000000000000000
iopl=0         ov up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010a87
fltmgr!FltpAllocateInitializeNameGenerationContext+0xd7:
fffff880`01007ab7 488b4828        mov     rcx,qword ptr [rax+28h] ds:002b:00000000`04a6d038=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  nmctxth.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

LAST_CONTROL_TRANSFER:  from fffff8800102523b to fffff88001007ab7

STACK_TEXT:  
fffff880`0bc06000 fffff880`0102523b : fffffa80`052c6500 fffffa80`04a03a58 fffffa80`074cab70 fffffa80`074cac50 : fltmgr!FltpAllocateInitializeNameGenerationContext+0xd7
fffff880`0bc06070 fffff880`01024be9 : fffffa80`04a03a58 fffffa80`04a189c0 00000000`00000017 00000000`000007ff : fltmgr!FltpNormalizeNameFromCache+0x24b
fffff880`0bc06190 fffff880`01025f81 : 00000000`00000032 00000000`00000043 00000000`0000002d 00000000`00000000 : fltmgr!FltpExpandShortNames+0x239
fffff880`0bc061f0 fffff880`01025e1e : fffffa80`074cab70 fffff800`030a0000 00000000`00000000 fffff880`01014a00 : fltmgr!FltpGetNormalizedFileNameWorker+0xc1
fffff880`0bc06230 fffff880`01011b9d : c00000bb`08684000 00000000`00000000 fffffa80`070b7fb0 fffff880`0bc07000 : fltmgr!FltpCreateFileNameInformation+0xee
fffff880`0bc06290 fffff880`0100bbf6 : fffffa80`04449100 fffffa80`070b74c0 fffffa80`04a6d108 fffffa80`07b1e630 : fltmgr!HandleStreamListNotSupported+0x15d
fffff880`0bc062d0 fffff880`01012b44 : 00000000`00000000 00000000`00000000 fffffa80`070b74c0 00000000`00000101 : fltmgr! ?? ::FNODOBFM::`string'+0x30f3
fffff880`0bc06350 fffff880`01089caf : fffffa80`074cab70 fffffa80`086840c0 fffff880`0bc06519 fffffa80`086840c0 : fltmgr!FltGetFileNameInformation+0x184
fffff880`0bc063e0 fffffa80`074cab70 : fffffa80`086840c0 fffff880`0bc06519 fffffa80`086840c0 fffff880`0bc065f8 : MpFilter+0x28caf
fffff880`0bc063e8 fffffa80`086840c0 : fffff880`0bc06519 fffffa80`086840c0 fffff880`0bc065f8 00000000`00000000 : 0xfffffa80`074cab70
fffff880`0bc063f0 fffff880`0bc06519 : fffffa80`086840c0 fffff880`0bc065f8 00000000`00000000 fffff880`0106c000 : 0xfffffa80`086840c0
fffff880`0bc063f8 fffffa80`086840c0 : fffff880`0bc065f8 00000000`00000000 fffff880`0106c000 fffffa80`078bfb30 : 0xfffff880`0bc06519
fffff880`0bc06400 fffff880`0bc065f8 : 00000000`00000000 fffff880`0106c000 fffffa80`078bfb30 fffff880`0bc065f8 : 0xfffffa80`086840c0
fffff880`0bc06408 00000000`00000000 : fffff880`0106c000 fffffa80`078bfb30 fffff880`0bc065f8 fffff880`01089b77 : 0xfffff880`0bc065f8


FOLLOWUP_IP: 
MpFilter+28caf
fffff880`01089caf ??              ???

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  MpFilter+28caf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MpFilter

IMAGE_NAME:  MpFilter.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53bdfdba

STACK_COMMAND:  .cxr 0xfffff8800bc05620 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_MpFilter+28caf

BUCKET_ID:  X64_0x3B_MpFilter+28caf

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_mpfilter+28caf

FAILURE_ID_HASH:  {f0199ed5-4684-7f95-860a-ef19e92ee6a2}

Followup: MachineOwner
---------
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Memtest should be done overnight.



My System SpecsSystem Spec
.
24 Jan 2015   #12
nsfryer

Windows 7 Home 64bit
 
 

Will run memtest while i'm at work today. It seems like I've gotten every error under the sun (antivirus, dx11, gfx drivers, memory) could this all be caused by one thing or do I have a whole host of issues here?
My System SpecsSystem Spec
25 Jan 2015   #13
nsfryer

Windows 7 Home 64bit
 
 

8 Passes, no errors. Any other ideas?
My System SpecsSystem Spec
.

25 Jan 2015   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi.

Can you uninstall Microsoft Security Essentials and install a fresh downloaded copy of it?

Let us know the result.
My System SpecsSystem Spec
25 Jan 2015   #15
nsfryer

Windows 7 Home 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi.

Can you uninstall Microsoft Security Essentials and install a fresh downloaded copy of it?

Let us know the result.

MSE install is less than a month old. I uninstalled Avast! per KoolKat77's recommendation and installed MSE when this BSOD debacle started. Should I still reinstall MSE?
My System SpecsSystem Spec
26 Jan 2015   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, do it.
My System SpecsSystem Spec
27 Jan 2015   #17
nsfryer

Windows 7 Home 64bit
 
 

Due to my own stupidity I had to purchase a new processor (bent the pins on the old one). It will be a few days still before it gets delivered. First task after that is to install MSE. I will keep you informed. Thank you folks for all your help so far.
My System SpecsSystem Spec
28 Jan 2015   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by nsfryer View Post
Due to my own stupidity I had to purchase a new processor (bent the pins on the old one).
Been there, done that!
My System SpecsSystem Spec
Reply

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