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Windows 7: multiple bsods, no real pattern

27 Dec 2014   #1
caracal

windows 7 64 bit
 
 
multiple bsods, no real pattern

I have been having multiple bsod's, and i am at my wits end on how to remedy them. please advise as you can. thank you very much. have included attachment. please let me know what I might be able to do.
Thanks
Dain


My System SpecsSystem Spec
.
28 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`033e0460  fffffa80`09322298
fffff880`033e0468  fffffa80`09caf530
fffff880`033e0470  fffff880`033e0500
fffff880`033e0478  fffff880`04844ed0Unable to load image \SystemRoot\system32\drivers\P17.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for P17.sys
*** ERROR: Module load completed but symbols could not be loaded for P17.sys
 P17+0xfed0
fffff880`033e0480  fffff880`0147bd80 Ntfs!NtfsFastIoDispatch
fffff880`033e0488  00000000`00000000
fffff880`033e0490  fffff880`033dff30
fffff880`033e0498  fffff880`010efcac fltmgr!FltpPostFsFilterOperation+0x13c
fffff880`033e04a0  fffffa80`08b97518
.
4: kd> lmDvm p17
Browse full module list
start             end                 module name
fffff880`04835000 fffff880`049ba000   P17      T (no symbols)           
    Loaded symbol image file: P17.sys
    Image path: \SystemRoot\system32\drivers\P17.sys
    Image name: P17.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Oct 16 17:14:53 2009 (4AD81665)
    CheckSum:         0013FE04
    ImageSize:        00185000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The issue seems to be caused by the outdated Creative sound card driver. See if an update is available here:
Creative Worldwide Support

Code:
fffff880`0334d198  fffffa80`09760401
fffff880`0334d1a0  fffffa80`08701d80
fffff880`0334d1a8  fffff880`04f737e0Unable to load image \??\C:\Windows\system32\Drivers\amp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amp.sys
*** ERROR: Module load completed but symbols could not be loaded for amp.sys
 amp+0x47e0
fffff880`0334d1b0  00000000`00000000
fffff880`0334d1b8  00000000`00000002
fffff880`0334d1c0  00000000`00060000
Do you have a product called Commtouch AMP 5 installed? If so, update that software too.

Next time you upload a ZIP file, make sure it contains at least the MSINFO.nfo file too...its very difficult to troubleshoot BSOD's without knowledge of the installed software.
My System SpecsSystem Spec
28 Dec 2014   #3
caracal

windows 7 64 bit
 
 

where do i find the msinfo file?
My System SpecsSystem Spec
.

28 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Type msinfo in the Start search box, then click MSINFO32. Now click File > Save, and save the .nfo file. ZIP it, and upload here.
My System SpecsSystem Spec
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 multiple bsods, no real pattern




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