BSOD When playing games but most recently Elite Dangerous


  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    BSOD When playing games but most recently Elite Dangerous


    Hi Everyone
    I am getting BSOD when playing games but most recently playing Elite Dangerous.

    This has been an intermittent problem for some time i have tried driver updates complete uninstalls and re install and all known malware and virus removal.

    I have also tried adjusting my fan speeds incase it is a temp issue but so far nothing has helped

    I have attached the latest log file here for anyone that can take a look

    Any help would be greatly appreciated

    Edit: I have now attached a DM Log Collector File for anyone to take a look
    Last edited by karlosfandango1; 28 Dec 2014 at 11:36. Reason: New Attachment
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    1: Virtually all of your dumps are blaming your ATI drivers.

    Code:
    fffff880`050be7f8  fffff880`0420e752Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xa752
    
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04204000 fffff880`0429a000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Nov 21 02:08:54 2014 (546E9EB6)
        CheckSum:         00093077
        ImageSize:        00096000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

       Note
    When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


    2: An element of AVG has also appeared in one of the logs.

    Code:
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS:  fffff8a009d27250 Paged pool
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  vprot.exe
    Uninstall AVG and install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing.

      My Computer


  3. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi Boozad

    Thanks for the reply

    I will do all of this now and see how things go
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Excellent, keep us posted.
      My Computer


  5. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Just going through the install now, is there a way to recheck everything once done such as rerunning the DM log or will i just have to wait and see if another BSOD happens.

    Also i did notice that there was a newer driver available 14.2 should i upgreade to that one once i have gone through your instructions or not?

    Thanks
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    When the driver is installed run your machine with it installed for a while to test stability, if you get any more BSODs then re-run the log collector and post up your new logs. Don't update the driver until we know if the one linked works.
      My Computer


  7. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Thanks very much for the help so far fingers crossed this will solve the issue but if not i will rerun the log collections should i get another BSOD
      My Computer


  8. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #8

    S everything was going nicely with solid hours of game play until ... a new BSOD i have attached the log file here
      My Computer


 

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