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Windows 7: BSOD When playing games but most recently Elite Dangerous

28 Dec 2014   #1
karlosfandango1

Windows 7 Ultimate x64
 
 
BSOD When playing games but most recently Elite Dangerous

Hi Everyone
I am getting BSOD when playing games but most recently playing Elite Dangerous.

This has been an intermittent problem for some time i have tried driver updates complete uninstalls and re install and all known malware and virus removal.

I have also tried adjusting my fan speeds incase it is a temp issue but so far nothing has helped

I have attached the latest log file here for anyone that can take a look

Any help would be greatly appreciated

Edit: I have now attached a DM Log Collector File for anyone to take a look


My System SpecsSystem Spec
.
28 Dec 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

1: Virtually all of your dumps are blaming your ATI drivers.

Code:
fffff880`050be7f8  fffff880`0420e752Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0xa752

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04204000 fffff880`0429a000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 02:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


2: An element of AVG has also appeared in one of the logs.

Code:
BUGCHECK_STR:  0x19_20

POOL_ADDRESS:  fffff8a009d27250 Paged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  vprot.exe
Uninstall AVG and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.

My System SpecsSystem Spec
28 Dec 2014   #3
karlosfandango1

Windows 7 Ultimate x64
 
 

Hi Boozad

Thanks for the reply

I will do all of this now and see how things go
My System SpecsSystem Spec
.

28 Dec 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Excellent, keep us posted.
My System SpecsSystem Spec
28 Dec 2014   #5
karlosfandango1

Windows 7 Ultimate x64
 
 

Just going through the install now, is there a way to recheck everything once done such as rerunning the DM log or will i just have to wait and see if another BSOD happens.

Also i did notice that there was a newer driver available 14.2 should i upgreade to that one once i have gone through your instructions or not?

Thanks
My System SpecsSystem Spec
28 Dec 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

When the driver is installed run your machine with it installed for a while to test stability, if you get any more BSODs then re-run the log collector and post up your new logs. Don't update the driver until we know if the one linked works.
My System SpecsSystem Spec
28 Dec 2014   #7
karlosfandango1

Windows 7 Ultimate x64
 
 

Thanks very much for the help so far fingers crossed this will solve the issue but if not i will rerun the log collections should i get another BSOD
My System SpecsSystem Spec
31 Dec 2014   #8
karlosfandango1

Windows 7 Ultimate x64
 
 

S everything was going nicely with solid hours of game play until ... a new BSOD i have attached the log file here
My System SpecsSystem Spec
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 BSOD When playing games but most recently Elite Dangerous




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