BSOD/Black Screens/Restarts While Gaming

RadioMatic · 28 Dec 2014

Happy New Year!

Happy New Year...

Getting BSODs, black screens and full restarts while gaming. Happens with Titanfall within 5 minutes, CoD Black Ops after 10 to 15 mins, etc. Takes longer to crash with Battlefield 4. This all started on 12/21/14 out of nowhere. When it started, I had an Nvidia 660 ti installed. After I installed the 970 I received as an Xmas gift, it only got worse.

Maybe my crappy power supply?

Specs:

Intel i7 2600
EVGA 970 FTW
8 gigs RAM - DRAM 3 years old
700 watt Xtreme Gear Power Supply XG-700 (also 3 yrs old)
Asus P8P867-M Motherboard
Western Digital 1TB HD...1x 1TB 7200rpm SATA

I've attached the DM log and Crash reports from Blue Screen.

I've rolled back drivers, updated drivers, etc....
I have tried almost every utility imaginable. Hitman, Combofix, CCleaner, MalwareBytes, etc....Nothing has fixed it.
BSODs happened initially on 12/21. I received dump reports up to a certain point and then they stopped. Now, it's just black screens and auto restarts. I've crashed this rig 10 to 15 times yesterday and no report. Sometimes it black screens and hangs...other times it just restarts. Originally, I thought it was the well known Nviddmkm.sys bug. But, I got other errors too...

I've also tested the HDD with chkdsk several times...ran Memtest at least 5 times...

Anyway, Thanks for your time and help. It's much appreciated.

--Radio

Boozad · 28 Dec 2014

Your nVidia drivers have been flagged.

Code:

BugCheck 116, {fffffa8006b34010, fffff8800509023c, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7a223c )

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048ee000 fffff880`0530e000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 13 06:53:17 2014 (548BE25D)
    CheckSum:         009E7B4F
    ImageSize:        00A20000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Do you have a Virtual Machine running? And have you initiated a BSOD manually?

RadioMatic · 28 Dec 2014

OK. I'll do the Nvidia re-install. Will that older driver support my 970? I have rolled back the drivers to a version that came out in September of this year, but it crashed anyway. Since that last crash you have in the DM log, I've been unable to create anymore dump files, despite them being enabled. No blue screen...just black screen or restart.

I don't have a Virtual Machine running...And, I did have WhoCrashedIt initiate a BSOD because I was having trouble. It did produce two more BSODs of different types after that you see in the DM report. But, since then, I can't get it to BSOD.

Thanks again...

Boozad · 28 Dec 2014

OK, install the drivers linked using the linked guide and test for stability.

RadioMatic · 28 Dec 2014

It won't install the driver, says "This graphics driver could not find compatible graphics hardware".

Also, the driver issue happened over several versions of software, for what it's worth.

Boozad · 28 Dec 2014

That sounds like your GPU has a problem. Remove the mains power from your PC and physically remove the card and reseat it making sure it's properly seated and the power connections are fully made. Reboot and try to install the drivers again.

RadioMatic · 28 Dec 2014

I don't think that driver is compatible with the 970. Never had an installation compatibility issue. I've had no problems installing several other versions of nvidia drivers. But, it doesn't like that one. Also, this issue started with my 660ti...and continues with the 970.

RadioMatic · 28 Dec 2014

I also ran a CrystalDiskMark Test....

-----------------------------------------------------------------------
CrystalDiskMark 3.0.3 x64 (C) 2007-2013 hiyohiyo
Crystal Dew World : Crystal Dew World
-----------------------------------------------------------------------
* MB/s = 1,000,000 byte/s [SATA/300 = 300,000,000 byte/s]

Sequential Read : 122.283 MB/s
Sequential Write : 121.447 MB/s
Random Read 512KB : 39.311 MB/s
Random Write 512KB : 70.820 MB/s
Random Read 4KB (QD=1) : 0.447 MB/s [ 109.0 IOPS]
Random Write 4KB (QD=1) : 1.172 MB/s [ 286.1 IOPS]
Random Read 4KB (QD=32) : 1.138 MB/s [ 277.8 IOPS]
Random Write 4KB (QD=32) : 0.931 MB/s [ 227.4 IOPS]

Test : 1000 MB [C: 30.9% (288.1/931.4 GB)] (x5)
Date : 2014/12/28 11:21:11
OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)

Boozad · 28 Dec 2014

Do you have another PCI-e slot on your motherboard you could test the card in?

RadioMatic · 28 Dec 2014

I do, but the card is too big to fit in that second slot. Lots of motherboard connections around there....:) I tried, though...