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Windows 7: BSOD ntoskrnl.exe+75bc0 (0x0000003b) - While gaming

28 Dec 2014   #1
Juic3R

Windows 7 Professional 64 bit
 
 
BSOD ntoskrnl.exe+75bc0 (0x0000003b) - While gaming

Hi folks,

I'm a bit stumped on this error and was hoping some fine gents would have the time to look at this dump and see what might be causing my blue screens. It started in the last two weeks while I was playing SWTOR or HoN. There was no rhyme or reason when it happened, seems pretty random other than it happens while gaming. It's only happened about 5 times, but that seems consistent enough to make me worry.

Unfortunately I don't know what else has changed on my system other than installing Asus AI Suite and EVGA Precision for monitoring / fan control.

Please see the relevant dump files attached (Both seem different which is a bit odd... ).

I would appreciate any help.

Thank you, J


My System SpecsSystem Spec
.
28 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for btwdpan.sys
*** ERROR: Module load completed but symbols could not be loaded for btwdpan.sys
fffff880`07f68000 fffff880`07f84000   btwdpan  T (no symbols)           
    Loaded symbol image file: btwdpan.sys
    Image path: \SystemRoot\system32\DRIVERS\btwdpan.sys
    Image name: btwdpan.sys
    Timestamp:        Tue May 17 00:28:06 2011 (4DD13B7E)
    CheckSum:         000196E2
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Issue seems to emanate from an old Broadcom blue tooth LAN driver. See if you can install an updated driver from here:
Ethernet NIC Driver Downloads | Broadcom
My System SpecsSystem Spec
29 Dec 2014   #3
Juic3R

Windows 7 Professional 64 bit
 
 

Thanks very much Golden, I'll change that driver now. May I ask if it's not too much trouble to check whether the second minidump is related too? I just want to make sure that I don't have two compounding issues both causing BSODS.

Appreciate your help!

Thanks,J
My System SpecsSystem Spec
.

29 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The latest .dmp file was inconclusive - all I could tell from it is that SWTOR was running at the time of the crash. It could well be a compounding issue, but there is no way of checking until we eliminate the most obvious issue : the Broadcom driver.
My System SpecsSystem Spec
29 Dec 2014   #5
Juic3R

Windows 7 Professional 64 bit
 
 

Great, sounds like a logical approach. Again, thanks for your help. I'm away for the week but will try resolve it next week and come back if any problems.

Happy new year, J
My System SpecsSystem Spec
29 Dec 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No worries...just post back here when you can and we'll take it from there.
My System SpecsSystem Spec
03 Jan 2015   #7
Juic3R

Windows 7 Professional 64 bit
 
 

Hey again Golden. I had a new Bluescreen today, after opening Internet explorer. I am in the process of updating my Bluetooth drivers now. The odd thing is that I had disabled the driver in device manager and the problem still happened, so not sure if it's related to Bluetooth still.

Cheers, J
My System SpecsSystem Spec
03 Jan 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`0f4304e0  00000000`00000000
fffff880`0f4304e8  66496553`000000ff
fffff880`0f4304f0  fffffa80`134ca150
fffff880`0f4304f8  fffff880`0373fe23Unable to load image \SystemRoot\system32\DRIVERS\klflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klflt.sys
*** ERROR: Module load completed but symbols could not be loaded for klflt.sys
 klflt+0xbe23
fffff880`0f430500  fffffa80`0e383000
fffff880`0f430508  fffff880`0f430658
fffff880`0f430510  fffffa80`10e368b8
Replace Kaspersky with MSE for the time being.

Code:
fffff880`0f42f7e8  fffffa80`0e1a1940
fffff880`0f42f7f0  fffffa80`13501898
fffff880`0f42f7f8  fffff880`023ca600Unable to load image \SystemRoot\system32\DRIVERS\fltsrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fltsrv.sys
*** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
 fltsrv+0x3600
fffff880`0f42f800  fffff880`0f432000
fffff880`0f42f808  fffff880`0f429000
.
fffff880`0f42f008  00000000`60000001
fffff880`0f42f010  fffffa80`117b35f0
fffff880`0f42f018  fffff800`030242ec hal!HalpTscStallExecutionProcessor+0xe8
fffff880`0f42f020  fffffa80`0fba4f00
fffff880`0f42f028  fffff880`00e3b129Unable to load image \SystemRoot\system32\DRIVERS\vidsflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vidsflt.sys
*** ERROR: Module load completed but symbols could not be loaded for vidsflt.sys
 vidsflt+0x8129
fffff880`0f42f030  fffff880`00e4b4d8 vidsflt+0x184d8
fffff880`0f42f038  00000000`00000001
Are you mounting a virtual CD/DVD drive using Acronis? Is Acronis updated?
My System SpecsSystem Spec
03 Jan 2015   #9
Juic3R

Windows 7 Professional 64 bit
 
 

Hi Golden,

Thanks a lot for your help, appreciate your time. I have removed Kaspersky and updated Acronis 2013 to 2015, hopefully this helps. My Bluetooth driver and all other drivers are now updated, so hopefully no more BSODS! I'll update this thread once I know.

Cheers, J
My System SpecsSystem Spec
03 Jan 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
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 BSOD ntoskrnl.exe+75bc0 (0x0000003b) - While gaming




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