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Windows 7: BSOD on startup, error 0x000001e

28 Dec 2014   #1
Doddsy

Windows 7 Home Premium 64bit
 
 
BSOD on startup, error 0x000001e

I am getting a BSOD on the startup of my computer. When I turn it on, the desktop, etc. will load, and after a minute or so I will get a BSOD. Happens consistently when I turn it on, very rarely I will not get a BSOD and the computer will run fine until I turn it off again. Currently running in safe mode with no issues. Mini dump is attached.


My System SpecsSystem Spec
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28 Dec 2014   #2
Doddsy

Windows 7 Home Premium 64bit
 
 

Here is another dump, from today
My System SpecsSystem Spec
28 Dec 2014   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
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29 Dec 2014   #4
Doddsy

Windows 7 Home Premium 64bit
 
 

Okay, I ran that program and here is the file.
My System SpecsSystem Spec
29 Dec 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for hssdrv6.sys
*** ERROR: Module load completed but symbols could not be loaded for hssdrv6.sys
**********************************************************************
Probably caused by : hssdrv6.sys ( hssdrv6+2fbb )

Followup: MachineOwner
---------
Uninstall HotSpotShield - this is a well-known cause of BSOD's.
My System SpecsSystem Spec
29 Dec 2014   #6
Doddsy

Windows 7 Home Premium 64bit
 
 

That seems to have solved it, thank you so much, you are a legend!
My System SpecsSystem Spec
29 Dec 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
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 BSOD on startup, error 0x000001e




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