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Windows 7: BSOD Using Google Chrome

29 Dec 2014   #1
Meep Meep

Windows 7 Professional x64
 
 
BSOD Using Google Chrome

Hello,

I just put together a new computer over the past couple of days and everything seemed fine at first, but I've gotten a few BSODs since then, and the last two happened literally within 2 minutes of each other while Google Chrome was being actively used (new tab, scrolling down a page respectively). Considering its a new build and a clean install of windows, I'm hoping its not a hardware problem, as the BSODs haven't occurred every day.


No overclocking is occurring a this time!
CPU
Intel i5 4690k

Motherboard
Asus Z97-A

Sound Card
Asus Xonar DSX

Video Card
Sapphire Radeon R9 270X

Memory
Corsair Vengeance 2x8 GB sticks


My System SpecsSystem Spec
.
04 Jan 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is the graphics card compatible with the motherboard?

Was this the version of ATI drivers you were using on your previous installation of windows?
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\MEEPMEEP-Mon_12_29_2014_135201_61\122914-6021-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02a5d000 PsLoadedModuleList = 0xfffff800`02ca0890
Debug session time: Tue Dec 30 00:34:24.275 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:42.446
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800dd484e0, fffff880042fd848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800dd484e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880042fd848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`042fd848 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03e5b888 fffff880`1055e134 : 00000000`00000116 fffffa80`0dd484e0 fffff880`042fd848 00000000`00000000 : nt!KeBugCheckEx
fffff880`03e5b890 fffff880`1055de3e : fffff880`042fd848 fffffa80`0dd484e0 fffffa80`0e3aa8c0 fffffa80`0dd3b410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03e5b8d0 fffff880`0f20ff13 : fffffa80`0dd484e0 00000000`00000000 fffffa80`0e3aa8c0 fffffa80`0dd3b410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`03e5b900 fffff880`0f239cf1 : 00000000`ffffffff 00000000`000009b1 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03e5b9e0 fffff880`0f238437 : 00000000`00000102 00000000`00000004 00000000`000009b1 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`03e5ba10 fffff880`0f20b2d2 : ffffffff`ff676980 fffffa80`0dd3b410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`03e5bab0 fffff880`0f237ff6 : 00000000`00000000 fffffa80`0dd5c470 00000000`00000080 fffffa80`0dd3b410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`03e5bbc0 fffff800`02d6e73a : 00000000`fffffc32 fffffa80`0e3a7b50 fffffa80`0cce5890 fffffa80`0e3a7b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`03e5bc00 fffff800`02ac38e6 : fffff800`02c4de80 fffffa80`0e3a7b50 fffff800`02c5bcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03e5bc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`042fd848 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

3: kd> lmvm atikmpag
start             end                 module name
fffff880`042f2000 fffff880`04388000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 08:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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