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Windows 7: BSOD playing Civilization IV, Rome - Total War and using browsers

29 Dec 2014   #1
weidan69

Windows 7
 
 
BSOD playing Civilization IV, Rome - Total War and using browsers

The computer is having the same problem all the time not only playing games but also browsing the web.
Sometimes it happens as often as two, three times a minute but mostly it happens once every five minutes.

The log information is as follows:

Quote
Source
Windows

Summary
Video hardware error

Date
‎2014-‎12-‎29 21:30

Status
not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem event name: LiveKernelEvent
OS-version: 6.1.7601.2.1.0.768.3
Locale-ID: 1053

Files that help describe the problem
WD-20141229-2130.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8007C70180
BCP2: FFFFF880049F7378
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Unquote


My System SpecsSystem Spec
.
04 Jan 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Make sure your dump logging is enabled.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. Check Write an even to the system log, and Automatically restart.
  5. In the Write debugging information list, click Small memory dump (256k).


Location of Dumps:
C:\Windows\minidump

 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Remove AVG for testing purpose. Install MSE in its place.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



System Optimisers
Please remove the following software:
Code:
Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public
This software can be cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Make scans with the following:

Kaspersky TDSSKillerESET online scanner:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 

My System SpecsSystem Spec
15 Jan 2015   #3
weidan69

Windows 7
 
 

Thank you very much for your support.
I will try what you have described and hopes for a good result.
My System SpecsSystem Spec
.

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 BSOD playing Civilization IV, Rome - Total War and using browsers




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