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Windows 7: Hackshield-related Bluescreen problem.

29 Dec 2014   #1
Nikovic

Windows 7 Home Premium x64
 
 
Hackshield-related Bluescreen problem.

Games that run hackshield will bluescreen my PC.

The boot up process of the game works properly and I'm able to get into the game. Once I start playing, my computer will bluescreen after 2-4 minutes.

This problem applies to all games that use hackshield.

I have factory resetted my computer to tackle this problem and it still plagues my PC before and after the reset.

I appreciate any help in solving this problem.

Attached are the files that were created by Windows when it recovered from the bluescreen.


My System SpecsSystem Spec
.
29 Dec 2014   #2
Nikovic

Windows 7 Home Premium x64
 
 

Sorry posted this thread in the wrong section. If someone could move it to the BSOD section, I would appreciate it.
My System SpecsSystem Spec
01 Jan 2015   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
.

01 Jan 2015   #4
Nikovic

Windows 7 Home Premium x64
 
 

Ok here are the DM Log files.
My System SpecsSystem Spec
01 Jan 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002dd5180, 3}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
RAM - Test with Memtest86+
My System SpecsSystem Spec
02 Jan 2015   #6
Nikovic

Windows 7 Home Premium x64
 
 

Currently on the 6th pass will get back to you tommorow.
My System SpecsSystem Spec
03 Jan 2015   #7
Nikovic

Windows 7 Home Premium x64
 
 

Here are the results right before I quit the test:

My System SpecsSystem Spec
04 Jan 2015   #8
Nikovic

Windows 7 Home Premium x64
 
 

Bumping my updates.
My System SpecsSystem Spec
06 Jan 2015   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
06 Jan 2015   #10
Nikovic

Windows 7 Home Premium x64
 
 

Alright, I'll get back to you in a few days.
My System SpecsSystem Spec
Reply

 Hackshield-related Bluescreen problem.




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