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Windows 7: BSOD STOP: 0x00000124. Happens 2x a day, Normally Without Provocation

13 Jan 2015   #51
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Here is what I found. Arc will probably be able to find something else.

Code:
fffff880`08955388  fffff880`02c7efc4*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Code:
fffff880`08955318  fffff880`0289b0d6Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Code:
atikmpag
start             end                 module name
fffff880`02896000 fffff880`028e7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Aug 03 23:02:53 2011 (4E3A19ED)
    CheckSum:         000521B7
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Can you please update your graphics drivers. Uninstall the current ones first please.

Code:
fffff880`089543f8  fffff880`0382d4baUnable to load image netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Code:
netr28x
start             end                 module name
fffff880`03826000 fffff880`03a87000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: netr28x.sys
    Image name: netr28x.sys
    Timestamp:        Wed Apr 09 08:15:35 2014 (534547F7)
    CheckSum:         00268174
    ImageSize:        00261000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is your Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
You may look and see if you can find a more current driver. You may not though.


My System SpecsSystem Spec
.
13 Jan 2015   #52
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Ok, just to be clear, I'm going to Uninstall the Graphics driver AMD Radeon HD 6310 Graphics, but when it asks me whether I want to delete the driver software for this device, I will leave it unchecked.

Also, I will look for an updated Driver for the Wireless LAN card. When I look in Device Manager it says that it's a Ralink RT5390 802.11b/g/n WiFi Adapter, although the HP Site says the latest is Ralink 802.11 b/g/n WiFi Adapter.

I will ONLY use drivers from the HP site.

Please let me know your thoughts.

Thank you
My System SpecsSystem Spec
13 Jan 2015   #53
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Device manager just tells you the model number too. How do you usually update your graphics driver?
My System SpecsSystem Spec
.

13 Jan 2015   #54
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

I've uninstalled both drivers and then reinstalled them from the HP site.

I also, then went into Device Manager and clicked Update Drivers and was told by both of them that I have the best software for the drivers.

How do I usually upgrade the drivers? I don't really. The last update for this machine was ~3 years ago. I never had any problem with this computer until late December after updating some software (Skype, Virtual DJ, Audacity, etc.)
My System SpecsSystem Spec
13 Jan 2015   #55
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Just for curiosity, with Audacity did you download the FFMPEG file? If so, did you download the EXE file or the ZIP file? Also, where did you download Audacity from?
My System SpecsSystem Spec
13 Jan 2015   #56
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

I believe that I downloaded it from Filehippo, but I believe that they DL it from the original website. The file I DLed and installed is entitled audacity-win-2.0.6.exe

I had a previous version of Audacity installed and never had any problems.

My gut feeling is that it there was a problem with a program that I updated. But, i'm not sure. It could just be coincidence that 2 days after the program updates, that the BSOD started.

Would you recommend that I uninstall audacity?
My System SpecsSystem Spec
13 Jan 2015   #57
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If I believed that was the problem I would. Then test to see if there are no more BSODs. If there were none, I would reinstall them one at a time with enough time between them to find out which one was causing the problem. I would also run as many virus scans with different programs as I could.
My System SpecsSystem Spec
13 Jan 2015   #58
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hi. I deleted Audacity and then the ComSurrogate error, windows explorer error and Skype error was fixed.

So then I thought that, finally, I had found the culprit.

Unfortunately, I was wrong because about 5 minutes ago, it gave me a BSOD.

I'm uploading the report.

The only software changes that I have made since uninstalling the Graphics Driver and Wifi Driver is that I've uninstalled Audacity and reinstalled Skype 7.0

Kindly let me know your thoughts.

Thank you.
My System SpecsSystem Spec
14 Jan 2015   #59
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload your MSINFO32.nfo file too.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
14 Jan 2015   #60
SavingHumanity

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Hi. I've done as requested. Attached is the MSINFO file.
My System SpecsSystem Spec
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 BSOD STOP: 0x00000124. Happens 2x a day, Normally Without Provocation




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