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Windows 7: BSOD on startup of custom laptop. Referenced Pool Error

30 Dec 2014   #1
mattu00

Windows Server 2008R2
 
 
BSOD on startup of custom laptop. Referenced Pool Error

A client's computer has been behaving strangely the last couple days. He had a BSOD this morning and I was able to get the minidump file. The BSOD referenced a pool error.
Any insight on what might have caused this?


My System SpecsSystem Spec
.
31 Dec 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Caused by Malwarebytes. Please uninstall it to test.

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\123014-25630-01\123014-25630-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03409000 PsLoadedModuleList = 0xfffff800`0364c670
Debug session time: Wed Dec 31 00:01:13.438 2014 (UTC + 6:00)
System Uptime: 0 days 1:43:15.484
Loading Kernel Symbols
...............................................................
................................................................
......................................................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa8007ce5440, fffffa8007ce5460, 4020044}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa8007ce5440, The pool entry we were looking for within the page.
Arg3: fffffa8007ce5460, The next pool entry.
Arg4: 0000000004020044, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b6100
GetUlongFromAddress: unable to read from fffff800036b61c0
 fffffa8007ce5440 Nonpaged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  mbamservice.ex

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800035b1cae to fffff8000347ec00

STACK_TEXT:  
fffff880`0c357258 fffff800`035b1cae : 00000000`00000019 00000000`00000020 fffffa80`07ce5440 fffffa80`07ce5460 : nt!KeBugCheckEx
fffff880`0c357260 fffff880`01928c9d : 00000000`00000008 00000000`00000008 00000000`676e7049 fffff880`05e6d024 : nt!ExDeferredFreePool+0x12da
fffff880`0c357310 fffff880`0153004a : 00000000`00000000 fffff880`0152c0c3 00000000`00000000 fffffa80`03a17620 : tcpip!IppInspectBuildHeaders+0x65d
fffff880`0c3575f0 fffff880`0842912d : 00000000`00000000 00000000`00000014 00000000`00000000 fffffa80`04624b50 : fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+0x20a
fffff880`0c357690 00000000`00000000 : 00000000`00000014 00000000`00000000 fffffa80`04624b50 fffffa80`04624b64 : mwac+0x612d


STACK_COMMAND:  kb

FOLLOWUP_IP: 
fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
fffff880`0153004a 85c0            test    eax,eax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: fwpkclnt

IMAGE_NAME:  fwpkclnt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50e4f5c8

FAILURE_BUCKET_ID:  X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a

BUCKET_ID:  X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a

Followup: MachineOwner
---------
Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.

My System SpecsSystem Spec
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 BSOD on startup of custom laptop. Referenced Pool Error




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