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Windows 7: BSOD while windows is loading - ntoskrnl.exe

01 Jan 2015   #1
goku93

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD while windows is loading - ntoskrnl.exe

Hello everybody!

Sometimes (almost always) when windows 7 starts, the icon of internet is stuck loading, the computer is slow and everything is freezing. After a while a BSOD appear. I have looked at dmp file and it says that is caused by ntoskrnl.exe. After the computer reboot caused by the BSOD it just start normally without any problem. I have done a scan with memtest and everything is ok.


My System SpecsSystem Spec
.
01 Jan 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Please remove BitDefender for testing purpose. Replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Your BSOD was caused by Realtek Semiconductor Corp USB Mass Storage Driver. Check for an update Driver Reference Table

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.



Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\SF_01-01-2015\SF_01-01-2015\123014-56472-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`03915702?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00230342?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0343e042?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`04e013c0?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03214000 PsLoadedModuleList = 0xfffff800`03457890
Debug session time: Wed Dec 31 03:06:20.857 2014 (UTC + 6:00)
System Uptime: 0 days 0:47:11.700
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800c284060, fffff80004e013d8, fffffa800f3cac10}

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: USBHUB!_DEVICE_EXTENSION_PDO                  ***
***                                                                   ***
*************************************************************************
*** WARNING: Unable to verify timestamp for RTSUVSTOR.sys
*** ERROR: Module load completed but symbols could not be loaded for RTSUVSTOR.sys
Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800c284060, Physical Device Object of the stack
Arg3: fffff80004e013d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800f3cac10, The blocked IRP

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: USBHUB!_DEVICE_EXTENSION_PDO                  ***
***                                                                   ***
*************************************************************************

DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa800ae1aab0

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52954dd0

MODULE_NAME: usbhub

FAULTING_MODULE: fffff880052b2000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80004E07FB0

STACK_TEXT:  
fffff800`04e01388 fffff800`032f98d2 : 00000000`0000009f 00000000`00000003 fffffa80`0c284060 fffff800`04e013d8 : nt!KeBugCheckEx
fffff800`04e01390 fffff800`0329485c : fffff800`04e014c0 fffff800`04e014c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`04e01430 fffff800`032946f6 : fffffa80`0f305148 fffffa80`0f305148 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`04e014a0 fffff800`032945de : 00000006`97d32fb5 fffff800`04e01b18 00000000`0002c50e fffff800`03407448 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04e01af0 fffff800`032943c7 : 00000001`9b3369ca 00000001`0002c50e 00000001`9b3369f8 00000000`0000000e : nt!KiTimerExpiration+0x1be
fffff800`04e01b90 fffff800`032818ca : fffff800`03404e80 fffff800`03412cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04e01c40 00000000`00000000 : fffff800`04e02000 fffff800`04dfc000 fffff800`04e01c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_usbhub.sys

Followup: MachineOwner
---------

0: kd> lmvm RTSUVSTOR
start             end                 module name
fffff880`0298a000 fffff880`029da000   RTSUVSTOR T (no symbols)           
    Loaded symbol image file: RTSUVSTOR.sys
    Image path: \SystemRoot\System32\Drivers\RTSUVSTOR.sys
    Image name: RTSUVSTOR.sys
    Timestamp:        Tue Sep 04 09:00:45 2012 (50456EDD)
    CheckSum:         00053038
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
02 Jan 2015   #3
goku93

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks you very much, I have done everything let me test it.
My System SpecsSystem Spec
.

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