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Windows 7: BSOD randomly, error 0x00000019

01 Jan 2015   #1
Nutsi

Windows 7 Professional x64
 
 
BSOD randomly, error 0x00000019

I'm having random blue screens. Sometimes while computer is idling without me doing anything, sometimes when playing Sims 3, sometimes surfing the internet... No real logic or pattern here


My System SpecsSystem Spec
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02 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Nutsi.

A stray crash dump is not enough.
Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
02 Jan 2015   #3
Nutsi

Windows 7 Professional x64
 
 

Thanks for replying! Here's what your program gave me :-)
My System SpecsSystem Spec
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03 Jan 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download the latest version of the HUAWEI Mobile Connect driver from Huawei - Support - Downloads

Then uninstall the installed driver for HUAWEI Mobile Connect in device manager.

Then restart the computer. When restarted, install the driver that you downloaded.

Let us know for any further BSOD.
____________________________________
Code:
BugCheck 19, {20, fffffa80079cf900, fffffa80079cfa80, c180004}

Probably caused by : ndisuio.sys ( ndisuio!NdisuioIoControl+29f )

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Jan 2015   #5
Nutsi

Windows 7 Professional x64
 
 

Actually that driver is for a device that I don't even need to use anymore... Could it be safer to do as you instructed but skipping the new driver installation?

As in I only remove the driver that's probably bluescreening the computer, restart the computer and leave it at that - or will it leave the issue unfixed, as in installing the new driver is mandatory?
My System SpecsSystem Spec
03 Jan 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you dont use the huawei dongle anymore, simply uninstall the driver. No need to install the newer driver.

In that case, you need to update the ethernet driver. Go to Realtek .... get the third one from the page (Win7 and Server 2008 R2 Auto Installation Program) and install it. The installation guide is there within the downloaded zip.

Let us know for any further BSOD.
My System SpecsSystem Spec
03 Jan 2015   #7
Nutsi

Windows 7 Professional x64
 
 

Okay, thank you! I'll start by removing Huawei drivers!

As a sidenote, just wanted to mention that I don't use ethernet either :-) I use a separate wifi receiver which is ZyXEL G-220 I think and I had only 2k, xp and vista drivers for it

Should I still update (or remove?) ethernet driver as I won't ever use it and should I do anything about the Zyxel driver?

Best regards
My System SpecsSystem Spec
03 Jan 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Nutsi View Post

As a sidenote, just wanted to mention that I don't use ethernet either :-) I use a separate wifi receiver which is ZyXEL G-220 I think and I had only 2k, xp and vista drivers for it
I have noticed that ZyXEL G-202 Wireless USB Adapter there, but no driver is associated with that device. So neglected it.
Code:
zg760_64    ZyXEL 802.11g XG762 1211 Driver    c:\windows\system32\drivers\wlangz64.sys    Kernel Driver    Ei    Manual    Stopped    OK    Normal    Ei    Ei
I think Ei means No in your language, and Kylla means yes. So the device does not have any driver installed and running.

As you know that the ZyXEL adapter does not have a driver that is compatible with windows 7, I would suggest you to not use that adapter.

Without the proper driver, the network related BSODs will continue to occur.

Either use the ethernet or get an adapter that has regular updated drivers. Qualcom Atheros will be a good choice.
My System SpecsSystem Spec
03 Jan 2015   #9
Nutsi

Windows 7 Professional x64
 
 

Ah, so it's network related. Very well. I delete Huawei related drivers. Update realtek and get rid of zyxel. Hope this solves it. I'm willing to donate if my bsod gets solved :-) I'll start testing and will tell the results
My System SpecsSystem Spec
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 BSOD randomly, error 0x00000019




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