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Windows 7: BSOD on playing youtube(consistent), Shadow of Mordor (intermittent)

01 Jan 2015   #1
Xnofate

Windows 7 Ultimate x64
 
 
BSOD on playing youtube(consistent), Shadow of Mordor (intermittent)

Hi,

I recently upgraded my pc and I was running into this issue. I tried to debug the dump information but it's not making too much sense for me.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800ad4e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: svchost.exe

CURRENT_IRQL: f

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

STACK_TEXT:
fffff880`02fdfb58 fffff800`0320ea3b : 00000000`00000124 00000000`00000000 fffffa80`0ad4e028 00000000`ba000000 : nt!KeBugCheckEx
fffff880`02fdfb60 fffff800`02da3463 : 00000000`00000001 fffffa80`0ad27d30 00000000`00000000 fffffa80`0ad27d80 : hal!HalBugCheckSystem+0x1e3
fffff880`02fdfba0 fffff800`0320e700 : 00000000`00000728 fffffa80`0ad27d30 fffff880`02fdff30 fffff880`02fdff00 : nt!WheaReportHwError+0x263
fffff880`02fdfc00 fffff800`0320e052 : fffffa80`0ad27d30 fffff880`02fdff30 fffffa80`0ad27d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02fdfd50 fffff800`0320df0d : 00000000`00000008 00000000`00000001 fffff880`02fdffb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02fdfd90 fffff800`03201e88 : ffffffff`ffffffff fffffa80`12221060 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02fdfdc0 fffff800`02c8b4ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02fdfdf0 fffff800`02c8b313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02fdff30 fffff800`02ca87c2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02b9e380 fffff800`03059819 : fffffa80`0ee56390 fffff880`0bce1601 00000000`00000001 00000000`016346f0 : nt!MmProbeAndLockPages+0x142
fffff880`02b9e490 fffff880`010bc85a : fffffa80`0c338158 fffffa80`00000000 fffff880`02b9e601 fffffa80`0c338158 : nt!MmProbeAndLockProcessPages+0x59
fffff880`02b9e500 fffff880`0bca1a79 : fffff880`00000001 fffff800`00000001 fffffa80`0c338158 fffffa80`0c338130 : fltmgr!FltLockUserBuffer+0x12a
fffff880`02b9e570 fffff880`0bc92d26 : 00000000`00000000 fffffa80`0ef55690 fffffa80`118d33d0 fffffa80`118d33d0 : aswSnx+0x14a79
fffff880`02b9e5f0 fffff880`010b2067 : fffffa80`0c3380c0 fffff880`02b9e828 00000000`00000000 00000000`00000800 : aswSnx+0x5d26
fffff880`02b9e7b0 fffff880`010b3329 : fffff880`02b9e900 fffff800`02f7620c 00000000`01634600 00000000`00000000 : fltmgr!FltpPerformPreCallbacks+0x2f7
fffff880`02b9e8b0 fffff880`010b16c7 : fffffa80`10104750 fffffa80`0a21a3c0 fffffa80`0a39fde0 fffffa80`10104750 : fltmgr!FltpPassThrough+0x2d9
fffff880`02b9e930 fffff800`02f765fd : fffffa80`10104750 fffff880`02b9eb60 00000000`037fe2d8 fffff880`02b9ea88 : fltmgr!FltpDispatch+0xb7
fffff880`02b9e990 fffff800`02c8be53 : fffffa80`12221060 fffff880`02b9eb60 00000000`037fe2d8 fffff880`02b9ea88 : nt!NtQueryDirectoryFile+0x1ad
fffff880`02b9ea70 00000000`7770160a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`037fe2b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7770160a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x124_genuineintel_processor_mae

FAILURE_ID_HASH: {addebe90-d04a-b9c9-a39c-2531fe75dd4e}

Temperatures are always within normal except for the temperature#4 on the Nuvoton chipset, which i searched around the net that it's probably just a misreading by a faulty thermistor.

Could anyone help me out?

Thanks in advance!


My System SpecsSystem Spec
.
02 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Xnofate.

A stop 0x124 is usually a hardware related issue.

Are you overclocking?
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Stress test the CPU.
Hardware - Stress Test With Prime95
It saves the result as a .txt file in the prime95's folder. Upload the file for us.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
_______________________________________
Code:
BugCheck 124, {0, fffffa800ad4e028, ba000000, 52000402}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
My System SpecsSystem Spec
02 Jan 2015   #3
Xnofate

Windows 7 Ultimate x64
 
 

Hi,

No OC whatsover. Except for the GPU which is already OC-ed off the shelf.

I tried to do some process of elimination by re-installing all the latest drivers, taking out the gpu, and leaving a stick of memtested ram. The BSOD still comes up consistently whenever i play a video at youtube. So right now we're probably looking at the mobo, cpu or psu.

Please see attached results and screenshot of temperature.
My System SpecsSystem Spec
.

02 Jan 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Attachment 345053

The CPU is almost burning. How old the computer actually? When you upgraded it, have you applied thermal paste to the heat-sneak?
My System SpecsSystem Spec
02 Jan 2015   #5
Xnofate

Windows 7 Ultimate x64
 
 

Brand new actually. I was running a blend test via prime95 using all cores when i took the screenshot of the temperatures. Temperatures on normal load (gaming) is around 50C.
My System SpecsSystem Spec
03 Jan 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

What was the result of the prime95 test?

Also let us know the result of the furmark test.
My System SpecsSystem Spec
Reply

 BSOD on playing youtube(consistent), Shadow of Mordor (intermittent)




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