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Windows 7: Random BSODs on new computer (no specific moments)

02 Jan 2015   #1
xMoex

Windows 7 Home Premium 64bit
 
 
Random BSODs on new computer (no specific moments)

Hello,

at first I'm sorry, that my english isn't that good, but I'll try to make it kinda understandable. Also sorry for the thread title - but I don't know anything about my problem. Afaik it doesn't just happen at specific moments.
So my problem is, that I'm getting BSOD on my new PC. I've got the first BSOD on the 28th of December and the last one just some minutes ago when I started Battlefield4 (the 4th BSOD so far)

I tried to find errors with memtest, but it didn't found any.
Here is the description of the BSOD by bluescreenview:
Quote:
@==================================================
Dump File : 010215-6286-01.dmp
Crash Time : 02.01.2015 15:49:34
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000004
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`030cb18c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010215-6286-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281.832
Dump File Time : 02.01.2015 15:50:51
==================================================

==================================================
Dump File : 010115-6973-01.dmp
Crash Time : 01.01.2015 22:40:50
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`001b4283
Parameter 3 : fffff880`063ea020
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c4283
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010115-6973-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281.832
Dump File Time : 01.01.2015 22:43:13
==================================================

==================================================
Dump File : 122814-6801-01.dmp
Crash Time : 28.12.2014 19:27:56
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`00164283
Parameter 3 : fffff880`063a4020
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c4283
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122814-6801-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281.832
Dump File Time : 28.12.2014 19:29:02
==================================================

==================================================
Dump File : 122814-6973-01.dmp
Crash Time : 28.12.2014 17:57:32
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000f4283
Parameter 3 : fffff880`06854020
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c4283
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122814-6973-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 281.832
Dump File Time : 28.12.2014 17:58:19
==================================================
In the attachments you can also find the .dmp files

My PC:
Intel Core i5 4460
PowerColor Radeon R9 290 TurboDuo
8GB-Kit Crucial Ballistix Sport Series DDR3-1600
Crucial MX100 SSD 256GB
1TB WD Green HDD
Gigabyte GA-H97-D3H

I really hope someone can help me. If you have questions, or I forgot about some informations, just ask me.

Thank you in advance!

EDIT: The .zip file is made with the tool "DM Log Collector" - I just saw the thread and added this file now.


My System SpecsSystem Spec
.
02 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi xMoex.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows
Let us know for any further BSOD after installing Service Pack 1.
_________________________________________
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
My System SpecsSystem Spec
02 Jan 2015   #3
xMoex

Windows 7 Home Premium 64bit
 
 

Thanks for your answer, but it seems like I've got a new problem - I can't run my 'Windows Update'. If I just search for it in the windows search, nothing happens. If I go to computer > properties > windows update, the window freezes.

I'll try to download and install it manually now.
So this is the reason for my BSODs?
My System SpecsSystem Spec
.

02 Jan 2015   #4
xMoex

Windows 7 Home Premium 64bit
 
 

Installed SP1 now. My Windows Update seem to have some problems, but I think I'll be able to fix that.
Thanks so far for your help, I'll let you know if that fixed my problems.

EDIT: There we go - 192 important updates.. holy I've got auto update activated, so I'm not sure, why it didn't installed those updates, but w.e.
My System SpecsSystem Spec
02 Jan 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by xMoex View Post
Installed SP1 now. My Windows Update seem to have some problems, but I think I'll be able to fix that.
Thanks so far for your help, I'll let you know if that fixed my problems.

EDIT: There we go - 192 important updates.. holy I've got auto update activated, so I'm not sure, why it didn't installed those updates, but w.e.
Going good. Let us know for any further BSOD after installing Service Pack 1.
My System SpecsSystem Spec
06 Jan 2015   #6
xMoex

Windows 7 Home Premium 64bit
 
 

Works good so far, no BSOD in the last days, so I guess it worked.
Thank you very much for your help!
My System SpecsSystem Spec
07 Jan 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome.

Let us know for any further issue.
My System SpecsSystem Spec
24 Jan 2015   #8
xMoex

Windows 7 Home Premium 64bit
 
 

Meh, I thought it's over. Went good for 3 weeks, but I got 2 bsods today.. I didnt change any hardware. The problem is just, that my PC stops reacting after the bsod.
So I can't move my mouse and it doesnt load the informations about the bsod and creates no .dmp file.

What can I do about that?
My System SpecsSystem Spec
24 Jan 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Actually mate, there is no crash dump after 2nd January.

If it happens again, can you take a camera snap of the screen and let us see it? Perhaps the onscreen codes will provide some info about the BSOD.
My System SpecsSystem Spec
24 Jan 2015   #10
xMoex

Windows 7 Home Premium 64bit
 
 

Yes, that's the problem.. it doesnt create the crash dump, because my screen freezes @ the BSOD.

Sure, I'll upload a picture of the BSOD next time it happens - thanks for your answer
My System SpecsSystem Spec
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 Random BSODs on new computer (no specific moments)




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