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Windows 7: BSOD occuring randomly - 0x8000000000000002

02 Jan 2015   #1
RubinGrolsch

Windows 7 Ultimate x64
 
 
BSOD occuring randomly - 0x8000000000000002

Hi there,

I recently gave my pc an upgrade, with a new GPU, an SSD and a fresh install of Windows 7. However, I've been getting some BSOD's after I did this. My computer shuts off randomly, sometimes with a bluescreen, sometimes without. I was hoping you guys could point me in the right direction to where the problem lies. If it is a hardware related issue, I could quickly swap out the parts since I still have warranty.

If you need any more information, don't be afraid to ask!

Thanks in advance


My System SpecsSystem Spec
.
04 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi RubinGrolsch.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including stop 0x3B BSODs.
Code:
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Report us for any further BSOD after installing Service Pack 1.
__________________________________
Code:
BugCheck 3B, {c0000005, fffff96000164283, fffff8800b36e070, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
04 Jan 2015   #3
RubinGrolsch

Windows 7 Ultimate x64
 
 

Thanks for your suggestion.

However, I already have service pack 1. Today I installed a whole bunch of other optional updates (except the language packs ofcouse). The updates didn't fix the problem though, I still got a bluescreen while playing a videogame.

My logs gave the following errors:
Code:
Logboeknaam:   System
Bron:          Microsoft-Windows-Kernel-Power
Datum:         4-1-2015 18:51:55
Gebeurtenis-id:41
Taakcategorie: (63)
Niveau:        Kritiek
Trefwoorden:   (2)
Gebruiker:     SYSTEM
Computer:      Rubin-PC
Beschrijving:
Het systeem is opnieuw opgestart zonder eerst correct te worden afgesloten. Deze fout is mogelijk veroorzaakt doordat het systeem niet meer reageert of is vastgelopen of doordat de stroom is uitgevallen.
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2015-01-04T17:51:55.538808800Z" />
    <EventRecordID>8236</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Rubin-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>
Followed by this:

Code:
Logboeknaam:   Microsoft-Windows-Kernel-EventTracing/Admin
Bron:          Microsoft-Windows-Kernel-EventTracing
Datum:         4-1-2015 18:51:57
Gebeurtenis-id:3
Taakcategorie: Sessie
Niveau:        Fout
Trefwoorden:   Sessie
Gebruiker:     SYSTEM
Computer:      Rubin-PC
Beschrijving:
De sessie Microsoft Security Client OOBE is beŽindigd door de volgende fout: 0xC000000D
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2015-01-04T17:51:57.847612800Z" />
    <EventRecordID>13</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="184" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>Rubin-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="SessionName">Microsoft Security Client OOBE</Data>
    <Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
    <Data Name="ErrorCode">3221225485</Data>
    <Data Name="LoggingMode">5</Data>
  </EventData>
</Event>

I actually don't know if this is helpful in any way, I'm just trying to do my best :P
My System SpecsSystem Spec
.

04 Jan 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by RubinGrolsch View Post

However, I already have service pack 1.
The data you uploaded contains two crash dumps, both are of 20/12/2014. And they reports no service pack installed.
Code:
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
But some other data says that SP1 is installed, I checked those right now.
Code:
Naam van besturingssysteem:          Microsoft Windows 7 Ultimate 
Versie van besturingssysteem:        6.1.7601 Service Pack 1, build 7601
This discrepancy of information is possible if SP1 is installed after the BSODs took place, that is after 20/12/2014.

If there is any further BSOD after installing the service pack, let us see those.

As I dont know dutch, I cannot read those event logs.
My System SpecsSystem Spec
04 Jan 2015   #5
RubinGrolsch

Windows 7 Ultimate x64
 
 

Quote:
If there is any further BSOD after installing the service pack, let us see those.
I'm assuming you want me to run the software again.

Edit: Actually I might have forgotten to restart the computer after installing some of the last updates. So my PC might not have been completely up-to-date when the last BSOD occured.
My System SpecsSystem Spec
05 Jan 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

[QUOTE=RubinGrolsch;2975269]
Quote:
II'm assuming you want me to run the software again.
Yes, and as expected, there is no further BSOD.
Attachment 345376
Quote   Quote: Originally Posted by RubinGrolsch View Post
Edit: Actually I might have forgotten to restart the computer after installing some of the last updates. So my PC might not have been completely up-to-date when the last BSOD occured.
It does not have any impact in crash dump recording. These crash dumps are recorded on a computer with no service pack installed.
My System SpecsSystem Spec
05 Jan 2015   #7
RubinGrolsch

Windows 7 Ultimate x64
 
 

I'm sorry, I'm not all that good at this. I just found out that there is a difference between a BSOD and when you PC shuts down randomly without showing a blue screen. Crashing without showing a blue screen is what it's been doing the past few days.

I probably should have mentioned that, I'm sorry. Do you have an idea what could cause these random crashes? Or do I need to got to another part of the forum for this?
My System SpecsSystem Spec
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 BSOD occuring randomly - 0x8000000000000002




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