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Windows 7: Windows 7: BSOD while shutting down Windows 7 Ultimate x64 BCcode 1e

03 Jan 2015   #1
CrypticTriX

Windows 7 Ultimate x64
 
 
Windows 7: BSOD while shutting down Windows 7 Ultimate x64 BCcode 1e

Hello, every time my computer shuts down via the Shutdown or Restart buttons, the screen blue screens while on the Shutting down screen. My computer forces a restart because of the blue screen.

Here is one of the error messages that I received after a reboot.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800037A56CA
BCP3: 0000000000000000
BCP4: 000000000000004E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010315-19858-01.dmp
C:\Users\Beau\AppData\Local\Temp\WER-31293-0.sysdata.xml

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My System SpecsSystem Spec
.
04 Jan 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome.

Remove all gigabyte software from the system. See if it BSOD's.

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\JIMMY-PC-Sat_01_03_2015_212722_80\010315-19858-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`0344b000 PsLoadedModuleList = 0xfffff800`0368e890
Debug session time: Sun Jan  4 08:19:13.711 2015 (UTC + 6:00)
System Uptime: 1 days 0:30:12.679
Loading Kernel Symbols
...............................................................
................................................................
......................................................
Loading User Symbols
Loading unloaded module list
..........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800037a56ca, 0, 4e}

*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+270c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800037a56ca, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000000000004e, Parameter 1 of the exception

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036f8100
GetUlongFromAddress: unable to read from fffff800036f81c0
 0000000000000000 Nonpaged pool

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!IoBuildDeviceIoControlRequest+2a
fffff800`037a56ca 8a484c          mov     cl,byte ptr [rax+4Ch]

BUGCHECK_STR:  0x1E_c0000005_R

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  wininit.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880025f43f0 -- (.trap 0xfffff880025f43f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=0000000000220448
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800037a56ca rsp=fffff880025f4580 rbp=000000000000016d
 r8=fffff8a019585200  r9=000000000000016d r10=fffff8000363dba0
r11=fffff880025f4688 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!IoBuildDeviceIoControlRequest+0x2a:
fffff800`037a56ca 8a484c          mov     cl,byte ptr [rax+4Ch] ds:00000000`0000004e=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000350b738 to fffff800034c0bc0

STACK_TEXT:  
fffff880`025f3b68 fffff800`0350b738 : 00000000`0000001e ffffffff`c0000005 fffff800`037a56ca 00000000`00000000 : nt!KeBugCheckEx
fffff880`025f3b70 fffff800`034c0242 : fffff880`025f4348 fffff8a0`19585200 fffff880`025f43f0 fffff8a0`19585200 : nt! ?? ::FNODOBFM::`string'+0x487ed
fffff880`025f4210 fffff800`034bedba : 00000000`00000000 00000000`0000004e fffff6fc`40006100 fffff8a0`19585200 : nt!KiExceptionDispatch+0xc2
fffff880`025f43f0 fffff800`037a56ca : fffff880`00c23260 fffffa80`0ad74330 00000000`df7e0000 00000000`000df7e2 : nt!KiPageFault+0x23a
fffff880`025f4580 fffff880`0458d70c : fffff8a0`19585200 00000000`00000002 fffff8a0`19585200 00000000`000007ff : nt!IoBuildDeviceIoControlRequest+0x2a
fffff880`025f45f0 fffff8a0`19585200 : 00000000`00000002 fffff8a0`19585200 00000000`000007ff fffff8a0`19585200 : AppleCharger+0x270c
fffff880`025f45f8 00000000`00000002 : fffff8a0`19585200 00000000`000007ff fffff8a0`19585200 00000000`0000016d : 0xfffff8a0`19585200
fffff880`025f4600 fffff8a0`19585200 : 00000000`000007ff fffff8a0`19585200 00000000`0000016d fffff880`04590100 : 0x2
fffff880`025f4608 00000000`000007ff : fffff8a0`19585200 00000000`0000016d fffff880`04590100 fffff880`025f4650 : 0xfffff8a0`19585200
fffff880`025f4610 fffff8a0`19585200 : 00000000`0000016d fffff880`04590100 fffff880`025f4650 fffff880`025f4640 : 0x7ff
fffff880`025f4618 00000000`0000016d : fffff880`04590100 fffff880`025f4650 fffff880`025f4640 fffff880`045905bc : 0xfffff8a0`19585200
fffff880`025f4620 fffff880`04590100 : fffff880`025f4650 fffff880`025f4640 fffff880`045905bc ffffffff`ffffffff : 0x16d
fffff880`025f4628 fffff880`025f4650 : fffff880`025f4640 fffff880`045905bc ffffffff`ffffffff fffff800`0357971c : AppleCharger+0x5100
fffff880`025f4630 fffff880`025f4640 : fffff880`045905bc ffffffff`ffffffff fffff800`0357971c 00000000`00060001 : 0xfffff880`025f4650
fffff880`025f4638 fffff880`045905bc : ffffffff`ffffffff fffff800`0357971c 00000000`00060001 fffff880`025f4658 : 0xfffff880`025f4640
fffff880`025f4640 ffffffff`ffffffff : fffff800`0357971c 00000000`00060001 fffff880`025f4658 fffff880`025f4658 : AppleCharger+0x55bc
fffff880`025f4648 fffff800`0357971c : 00000000`00060001 fffff880`025f4658 fffff880`025f4658 00000000`00000002 : 0xffffffff`ffffffff
fffff880`025f4650 fffff880`0458daaa : ffffffff`ffffffff 00000000`00000000 fffff880`045905bc 00000000`ffffffff : nt!DbgPrint+0x3c
fffff880`025f4690 ffffffff`ffffffff : 00000000`00000000 fffff880`045905bc 00000000`ffffffff 00000000`00000000 : AppleCharger+0x2aaa
fffff880`025f4698 00000000`00000000 : fffff880`045905bc 00000000`ffffffff 00000000`00000000 00000000`00000002 : 0xffffffff`ffffffff


STACK_COMMAND:  kb

FOLLOWUP_IP: 
AppleCharger+270c
fffff880`0458d70c ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  AppleCharger+270c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AppleCharger

IMAGE_NAME:  AppleCharger.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bd65fdd

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_AppleCharger+270c

BUCKET_ID:  X64_0x1E_c0000005_R_AppleCharger+270c

Followup: MachineOwner
---------

0: kd> lmvm AppleCharger
start             end                 module name
fffff880`0458b000 fffff880`04593000   AppleCharger T (no symbols)           
    Loaded symbol image file: AppleCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
    Image name: AppleCharger.sys
    Timestamp:        Tue Apr 27 09:54:05 2010 (4BD65FDD)
    CheckSum:         000093A3
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.

My System SpecsSystem Spec
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 Windows 7: BSOD while shutting down Windows 7 Ultimate x64 BCcode 1e




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