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Windows 7: Random BSOD affecting my work

04 Jan 2015   #1
rijocg78

Windows 7 64-bit
 
 
Random BSOD affecting my work

My BSOD issue started a couple of weeks back and is very random, sometimes it happens a couple of times a day, sometimes just once a day. Since this is on my works computer it is very frustrating and have lost changes on so many occasions.

Any help or assistance to resolve will be greatly appreciated. Logs and dumps attached.

Thanks very much.


My System SpecsSystem Spec
.
07 Jan 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:

Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\AU-350104-Mon_05_01_2015_145442_11\010515-6271-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`0345e000 PsLoadedModuleList = 0xfffff800`0369be50
Debug session time: Mon Jan  5 03:39:44.837 2015 (UTC + 6:00)
System Uptime: 16 days 16:30:01.211
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800034c5653}

*** WARNING: Unable to verify timestamp for FireTDI.sys
*** ERROR: Module load completed but symbols could not be loaded for FireTDI.sys
Probably caused by : FireTDI.sys ( FireTDI+5d41 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034c5653, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800037060e0
GetUlongFromAddress: unable to read from fffff80003706198
 0000000000000000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!memcpy+223
fffff800`034c5653 8a040a          mov     al,byte ptr [rdx+rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

TRAP_FRAME:  fffff8800aee6020 -- (.trap 0xfffff8800aee6020)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000010 rbx=0000000000000000 rcx=fffffa800406802c
rdx=0000057ffbf97fd4 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034c5653 rsp=fffff8800aee61b8 rbp=fffff8800aee6200
 r8=0000000000000001  r9=0000000000000000 r10=fffffa800500db50
r11=fffffa800406802c r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!memcpy+0x223:
fffff800`034c5653 8a040a          mov     al,byte ptr [rdx+rcx] ds:00000000`00000000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034cdca9 to fffff800034ce740

STACK_TEXT:  
fffff880`0aee5ed8 fffff800`034cdca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0aee5ee0 fffff800`034cc920 : fffff880`0aee60c8 00000000`00000008 fffff880`0aee6938 00000000`00001ad3 : nt!KiBugCheckDispatch+0x69
fffff880`0aee6020 fffff800`034c5653 : fffff800`034a994e fffff880`00010000 00000000`00000000 fffff880`0aee61e0 : nt!KiPageFault+0x260
fffff880`0aee61b8 fffff800`034a994e : fffff880`00010000 00000000`00000000 fffff880`0aee61e0 fffff880`0aee6260 : nt!memcpy+0x223
fffff880`0aee61c0 fffff800`034b19fe : fffffa80`0500db50 fffffa80`0654db00 fffffa80`04ffab50 fffffa80`00000000 : nt!EtwpEventWriteFull+0x3be
fffff880`0aee6430 fffff880`01810656 : fffff880`00000000 fffffa80`0847c140 00000000`00000002 00000000`00000011 : nt!EtwWrite+0xae
fffff880`0aee64a0 fffff880`0180b1ef : 00000000`00000000 00000000`00000001 fffffa80`081e54c0 fffffa80`0654db60 : afd!AFDETW_TRACEDATAADDR_CORE+0x2b6
fffff880`0aee6650 fffff880`01850d30 : fffffa80`074f008b 00000000`00000000 00000000`00000002 00000000`00000000 : afd! ?? ::FNODOBFM::`string'+0x3e1f
fffff880`0aee6740 fffff880`018056fd : fffff880`030fb000 00000000`00002300 00000000`0000005c 00000000`00000000 : afd!AfdSetupReceiveDatagramIrp+0x170
fffff880`0aee6810 fffff880`018668a4 : fffffa80`08471ed5 fffff880`0aee6c58 00000000`00000016 fffff880`0aee6d00 : afd!AfdReceiveDatagramEventCommonHandler+0x1cd
fffff880`0aee68b0 fffff880`02efdd41 : fffff880`0aee6cc8 fffff880`0aee6bc0 fffffa80`00000000 fffffa80`04544940 : afd!AfdReceiveDatagramEventHandler+0x124
fffff880`0aee69a0 fffff880`0aee6cc8 : fffff880`0aee6bc0 fffffa80`00000000 fffffa80`04544940 00000000`00000000 : FireTDI+0x5d41
fffff880`0aee69a8 fffff880`0aee6bc0 : fffffa80`00000000 fffffa80`04544940 00000000`00000000 00000000`00000000 : 0xfffff880`0aee6cc8
fffff880`0aee69b0 fffffa80`00000000 : fffffa80`04544940 00000000`00000000 00000000`00000000 fffff880`0000005c : 0xfffff880`0aee6bc0
fffff880`0aee69b8 fffffa80`04544940 : 00000000`00000000 00000000`00000000 fffff880`0000005c 00000000`0000005c : 0xfffffa80`00000000
fffff880`0aee69c0 00000000`00000000 : 00000000`00000000 fffff880`0000005c 00000000`0000005c fffff880`0aee6c88 : 0xfffffa80`04544940


STACK_COMMAND:  kb

FOLLOWUP_IP: 
FireTDI+5d41
fffff880`02efdd41 ??              ???

SYMBOL_STACK_INDEX:  b

SYMBOL_NAME:  FireTDI+5d41

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: FireTDI

IMAGE_NAME:  FireTDI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d48a0cf

FAILURE_BUCKET_ID:  X64_0xA_FireTDI+5d41

BUCKET_ID:  X64_0xA_FireTDI+5d41

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa_firetdi+5d41

FAILURE_ID_HASH:  {fe906d25-4e63-8902-d7cf-e65b29dbc2d3}

Followup: MachineOwner
---------

0: kd> lmvm FireTDI
start             end                 module name
fffff880`02ef8000 fffff880`02f34200   FireTDI  T (no symbols)           
    Loaded symbol image file: FireTDI.sys
    Image path: \??\C:\Windows\system32\Drivers\FireTDI.sys
    Image name: FireTDI.sys
    Timestamp:        Wed Feb 02 06:09:51 2011 (4D48A0CF)
    CheckSum:         0004548F
    ImageSize:        0003C200
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please uninstall McAfee and replace with MSE.

Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.



Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Make scans with the following:

Kaspersky TDSSKillerESET online scanner:
Temp Monitoring

Check for heating issues using Speccy or HWMonitor.


Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums

Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 



Please carry out all the steps and then report back.
My System SpecsSystem Spec
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 Random BSOD affecting my work




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