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Windows 7: BSOD - SYSTEM_SERVICE_EXCEPTION - 0x0000003B

07 Jan 2015   #11
acejig

Windows 7 Home Premium 64 Bit
 
 

I preformed the FurMark GPU stress test and I crashed with the 0x3B error after about a minute of doing it. After the crash my computer showed black screen reading "internal hard disk could not be found". Any idea why this could be happening?


My System SpecsSystem Spec
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07 Jan 2015   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A crash during the furmark test focuses towards the graphics card, but, as the HDD is showing some issues too, better you test the HDD too.

Try Seatools for DOS. SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
07 Jan 2015   #13
acejig

Windows 7 Home Premium 64 Bit
 
 

I'm having a hard time getting Seatools for Dos to work, I managed to do everything correctly when it comes to getting the Image onto a USB Stick, the only problem is that when I change the BIOS startup order, it just kind of skips to my Hard Disk and normally starts windows every time, where it even detects that I have a USB Stick in and even displays "Lexar".

So pretty much my issue right now:
  • BIOS Start sequence is not running my USB first, even though it's set.
I've been googling around but it's been difficult trying to find someone with the same problem that I have. Someone mentioned something about a "Legacy USB Boot" or something along the lines of that, but I couldn't find any setting in my BIOS that has anything to do with Legacy USB Booting. Any ideas?
My System SpecsSystem Spec
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08 Jan 2015   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You should try seatools with a bootable CD in this case.
My System SpecsSystem Spec
08 Jan 2015   #15
acejig

Windows 7 Home Premium 64 Bit
 
 

Just a quick update: I managed to find this thing called "ePSB Test" or something along the lines of that in my boot menu. It does a scan of all of my hardware components, including cables, fans, and all of that stuff. The weird thing is, is that when it was going down the list and checking all of these things, it never really finished scanning the hard drive, and once it reached the processor, the scan crashed and my computer restarted, so I was never able to view the test results.

Would this be a sign that my hard-drive is getting an error, or would it be a sign that my processor is getting an error? I can post a picture of the scan right before it crashes if necessary, but I'd have to take the picture with my phone.

Also, I seem to be pretty unsuccessful in attempting to run the Seatools for DOS. I'm not 100% sure how to get this working, but it seems like everything that I've tried is a failure. Do you think I should call the alienware support phone line and see if they can assist me with any of this? I don't have warranty so I'm afraid they're just gonna be like:
"Oh, you don't have warranty, goodbye."
My System SpecsSystem Spec
09 Jan 2015   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

They will not say goodbie, but may take a charge for their service.

As you have doubt about the processor, stress test the CPU.
Hardware - Stress Test With Prime95
It saves the result as a .txt file in the prime95's folder. Upload the file for us.

The Seatools test is failing .... explain it?
My System SpecsSystem Spec
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 BSOD - SYSTEM_SERVICE_EXCEPTION - 0x0000003B




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