Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD randomly on P370 Clevo laptop when loading random programs

05 Jan 2015   #1
Ryukenwulf

Windows 7 Professional 64bit
 
 
BSOD randomly on P370 Clevo laptop when loading random programs

The first problem with this issue is that it is erratic, it tends to happen alot, or only once or twice each day.

I basically load up the laptop, load for example Chrome GMAIL and bang BSOD, load it up again, load up Spotify and BANG BSOD. Load it up again and load Chrome and nothing its fine, and then its fine the entire session I use it.

Its a custom built Clevo P370m Laptop using dual Radeon 7970m graphic cards. I have attached a zip of all the files after running.

I just want to give you a brief overview of what I have already tried.

1) All the issues stem from ATIKMDAG.SYS at least thats what BLUESCREENVIEW seems to suggest, see image below:



So I tried following a guide about manually expanding the atikmdag.sy_ file to pull it out and replace the existing file in c:\windows\system32

That didn't work

2) I tried checking some hardware conflicts in the Device Manager so I checked the hardware ID's of my Graphics cards and then compared them to some hardware ID's of some SYSTEM DEVICES I had, audio controllers, they matched so I disabled the audio controllers, and that seems to stop the crashing. See image below:



However the audio controllers reactivate and the bluescreen seems to continue.

Conclusions
I believe its a directx conflict with the Radeon drivers, I could be wrong hence the reason I am enquiring with you guys, as this has been going on for a while now and I have just tolerated it as I don't use the laptop as much as my main PC, but its a great laptop and the blue screening seems to be getting worse (or my tolerance for it is getting less)

Any ideas or help would be greatly appreciated!


My System SpecsSystem Spec
.
05 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the recent BSODs are display related, and all those are with the display driver 14.12 Omega.

What was the situation before you updated the display driver? And it was the same with some earlier driver versions, too. So probably the driver does not have anything to do there, at least apparently.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
_____________________________________________
Code:
BugCheck 100000EA, {fffffa800a108b50, 0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+37 )

Followup: MachineOwner
---------
Code:
BugCheck 116, {fffffa800b2b62d0, fffff88007251848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
05 Jan 2015   #3
Ryukenwulf

Windows 7 Professional 64bit
 
 

Thanks I will get those done now, if its any help I just ran Driver VERIFIER and the laptop would just hang after going past the Windows 7 splash screen everytime. Create a restore point before turning Driver Verifier on so just restored back, the settings I turned on to check were:

- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks
- Miscellaneous Checks

And selected all drivers that were not MICROSOFT CORPORATION signed

Will get those other tests done now
My System SpecsSystem Spec
.

05 Jan 2015   #4
Ryukenwulf

Windows 7 Professional 64bit
 
 

Ok here is the video stress test, peaked at 102 and then dropped down to 92, stablising at about 85-86c

And I have attached the SPECCY specs as it were
My System SpecsSystem Spec
05 Jan 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You dont need driver verifier right now, as all the crash dumps identify the failing driver very clearly.
My System SpecsSystem Spec
05 Jan 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So much temperature within 3 minutes only!! No doubt that it is fatal.

Apply the graphics cards one by one, test both of them them one by one. See if the heat reports something else. If you see that the temp is exceeding 90 degrees, stop testing then and there.

We need to identify the cause of that extreme heat.
My System SpecsSystem Spec
05 Jan 2015   #7
Ryukenwulf

Windows 7 Professional 64bit
 
 

Well they are set as Crossfire, so I will turn that off and try out each one separately and post the results here
My System SpecsSystem Spec
05 Jan 2015   #8
Ryukenwulf

Windows 7 Professional 64bit
 
 

Ok so I tested GPU 2 and it hit 90c fast see screenshot

I can't seem to isolate GPU 1 to test it, any ideas? I can't see an option in furmark to choose which GPU to use
My System SpecsSystem Spec
05 Jan 2015   #9
Ryukenwulf

Windows 7 Professional 64bit
 
 

My confusion is that the laptop never BSOD under load even playing graphic intensive games like Skyrim etc

It only bluescreens on the desktop when first booting up, after opening something simple like Chrome or Steam etc, so not sure the temps are an issue.

I do believe it needs to be opened up and cleaned of dust though as I have had it a year or so now
My System SpecsSystem Spec
06 Jan 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Ryukenwulf View Post

I do believe it needs to be opened up and cleaned of dust though as I have had it a year or so now
That will be a good step.

BTW, the speccy screenshot says that Crossfire is disabled.

Let a single card placed in the computer, and then test with furmark, one by one. There is a great chance that either of the cards are not performing properly and causing BSODs.
My System SpecsSystem Spec
Reply

 BSOD randomly on P370 Clevo laptop when loading random programs




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD randomly when opening programs
hello all in the last few days i have been getting BSOD from moving the mouse on the desktop so i tried to read the .dmp files but having a nightmare so i thought i would upload them here and someone can help me please thanks callum
BSOD Help and Support
Random Programs Opening after Laptop comes out of sleep/hibernate
Just as the thread title says. This used to be something that happened only once in a blue moon, but now pretty much EVERY TIME my laptop is sleeping/hibernating and i wake it up and log back in, the laptop goes berserk. I basically get one of two things: 1. Random programs open (from Skyrim...
Performance & Maintenance
Clevo P170EM random BSOD ntoskrnl.exe
I am having alot of trouble figuring this one out and would GREATLY appreciate any help. I'm about to the point of ripping my hair out! The last reply I've had from the manufacturer is that they'd look into my problem and get back to me. I have had this computer for two months and don't want...
BSOD Help and Support
Laptop (Clevo M860TU) Overheat Damage. CPU or GPU?
Hi all, It would appear that I have damaged my laptop from overheating due to gaming. I'm a little bit confused as to what component I have damaged however and I was wondering if maybe you guys could help me determine this and also tell me if it can be replaced? The issues I am...
Graphic Cards
Toshiba Satellite Laptop Hangs after loading desktop randomly
Hi, I recently purchased a new Toshiba Laptop with Windows 7 64bit installed, which worked pretty well until I ran into a random crash a few days ago. I'm not sure why it happened, but at the time, I was running a youtube video and then I got a post on Google Talk. At that point, the computer froze...
BSOD Help and Support
Sager NP5170 / Clevo W170HN BSOD Potentially from Updates?
Hello everyone, As the title says I have a Sager NP5170 and its been running perfectly; however, every time a particular update occurs it bugs my computer and crashes. Though I cannot for sure say it is in fact an update causing this I can voucher it as evidence of an update. I have owned the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App