BSODs playing World of Warcraft, using Chrome, and while in sleep mode


  1. tantix
    Posts : 2
    Windows 7 Ultimate x64
       New #1

    BSODs playing World of Warcraft, using Chrome, and while in sleep mode


    Hello,

    Thanks in advance for any advice or suggestions. I've been getting hard crashes on my desktop while playing games, browsing the Internet via Chrome, and while away from the computer for the past couple days. In all cases, one program starts hanging, then everything starts hanging, then BSOD. In the case of Chrome, the message "waiting for cache" pops up, but clearing the cache didn't seem to help, and the problem has also occurred when Chrome wasn't running.

    I put the machine together myself a few years ago, and other than needing to replace the thermal paste on the CPU a year back, haven't had any problems until now. I haven't added hardware, and the only recent software changes I'm aware of are a couple of games I got through steam that I have yet to run.

    Action Center hasn't suggested any fixes. sfc /scannow didn't reveal any issues. Any thoughts or suggestions? I've attached the .zip created by the suggested diagnostic.

    Sincerely,
    tantix
      My Computer
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  3. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #2

    Hello, tantix and welcome to the Forum. I will try to help you if I can. All of your dump files were the same and all referenced the hard drive and file system. Please make sure the Firmware is up to date on your SSD and run Seatools for DOS on yout Mechanical hard drive SeaTools for DOS and Windows - How to Use

    Also please run Disk Check on it too Disk Check
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  4. tantix
    Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Thanks so much essenbe! The firmware was not up to date, but now is, and so far I've been running things for about 2 hours without a problem. Hopefully that's it -- I'll mark as resolved if I don't have any more crashes in the next day or two. I can't tell you how much I appreciate what you guys do.

    cheers,
    tantix
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  6. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #4

    tantix, you're welcome for any help I have given. I hope your good luck continues. If it does not, please post here and don't start a new thread. I hope it was the Firmware update. Good work, and hang around. You will be amazed at the stuff you can learn here.
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