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Windows 7: BSOD driver_power_state_failure ntoskrnl.exe+74540

06 Jan 2015   #1
MMa

Windows 7 SP1 64 bits
 
 
BSOD driver_power_state_failure ntoskrnl.exe+74540

Hi experts
I'm having BSODs driver_power_state_failure around once a week since many months ; I've not been able to find a culprit driver, so I'm asking your help by sending the SF diagnostic tool's files, with the last 2 partial minidumps - which look quite similar (I had other ones with some differences shown by Nirsoft BlueScreenView).
I have a laptop at home, which I connect regularly through WIFI / VPN (Juniper Pulse) to my corporate network ; usually after some unattendance I find my PC with a blue screen ; but the last time I was at the office, someone took my charger, and a few minutes later I got the BSOD I think may be when the PC wanted to go to sleep mode.
I changed the settings to full memory dump ; I'll run the memory diagnostics as soon as possible.
Thanks in advance.
Marc


My System SpecsSystem Spec
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06 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSOD was caused by Juniper.
Code:
BugCheck 9F, {3, fffffa80066c7bb0, fffff80000b9c518, fffffa800ade7990}

*** WARNING: Unable to verify timestamp for jnprna.sys
*** ERROR: Module load completed but symbols could not be loaded for jnprna.sys
Probably caused by : jnprna.sys

Followup: MachineOwner
---------
The driver is old.
Code:
    Image name: jnprna.sys
    Timestamp:        Wed Jun 30 03:41:13 2010 (4C2A6F81)
You should update it. https://www.juniper.net/customers/support/

Let us know the result.
My System SpecsSystem Spec
07 Jan 2015   #3
MMa

Windows 7 SP1 64 bits
 
 

Thanks Arc

My Juniper product was in version 1.0: my corporate SCCM never updated it automatically ; I upgraded it to version 4.0.6.
I think it will solve my BSODs.

Is it possible to know the tool you used to produce the hint "Probably caused by ..." ?

Regards
Marc
My System SpecsSystem Spec
.

07 Jan 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by MMa View Post
Is it possible to know the tool you used to produce the hint "Probably caused by ..." ?
Windows Debugger (WinDBG)

WinDbg - Wikipedia, the free encyclopedia
WinDBG - Install and Configure for BSOD Analysis
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