Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD with unknown error codes

07 Jan 2015   #1
nehal012

Windows 7 Ultimate 32 bit
 
 
BSOD with unknown error codes

Hello, I got this BSOD for the first time today. I would like to have a help on how to resolve this issue. Kindly help.


My System SpecsSystem Spec
.
07 Jan 2015   #2
andrej323

Windows 7 Ultimate 32bit
 
 

Can I see the .dmp files of your crash? The picture doesn't explain much.
My System SpecsSystem Spec
07 Jan 2015   #3
nehal012

Windows 7 Ultimate 32 bit
 
 
Where to locate dump file

I cannot locate dump file under C:Windows>Minidump directory even after checking display hidden files and folders. How to locate the dump file?
My System SpecsSystem Spec
.

07 Jan 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
07 Jan 2015   #5
nehal012

Windows 7 Ultimate 32 bit
 
 
Zip file created by the log collector

Thanks a lot for your prompt guidance. I followed the instructions and have attached the zip file here. Awaiting further solution.
My System SpecsSystem Spec
08 Jan 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Re-run the DM Log Collector again......it seems to have been interrupted whilst gathering information. Be sure to follow the prompts, and be patient until it has finished.
My System SpecsSystem Spec
08 Jan 2015   #7
nehal012

Windows 7 Ultimate 32 bit
 
 
Attaching the LOG again

Attaching the file again.
My System SpecsSystem Spec
08 Jan 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

You need to re-run the DM Log Collector application again........the zip file does not contain all the required information.

Attachment 345656
My System SpecsSystem Spec
08 Jan 2015   #9
nehal012

Windows 7 Ultimate 32 bit
 
 
Final log

I ran it again. I hope the new attachment now has all necessary files !
My System SpecsSystem Spec
08 Jan 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes, that better, but you don't seem to have any .dmp files recording the BSOD. Follow this:

Dump Files - Configure Windows to Create on BSOD

Now follow this:

1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
Reply

 BSOD with unknown error codes




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD various error codes
the issue has been happening for a few weeks now on near a daily business 90% of the time it has been BAD_POOL_HEADER BSOD but have now had a few SYSTEM_SERVICE_EXCEPTION BSOD it dosent seem to be tied to me doing anything as it has happened when the system has been idling but a few of the BSOD...
BSOD Help and Support
BSOD error when computer goes to sleep. Unable to get error codes.
Recently I restored my computer to windows 7 after using Windows 8 for a short period of time provided by my university. I don't think the story as to why I went back is very necessary so I'll skip it and get onto my problem. Upon returning to Win7, I began to get some errors, namely my computer...
BSOD Help and Support
three BSOD's with different error codes
Hi all, Had three BSOD's the last week. The first two happend on the same day and seemed to be related to harddisk drivers. I have recently installed a Seagate Central NAS, and Seagate Dashboard, the software for that, was upgraded a few days before the first BSOD. I have not ran the...
BSOD Help and Support
BSOD - various error codes, various causes
BSOD's started on a clients computer over a week ago and have been happening daily. So far I've tried: uninstalling/reinstalling antivirus (MSE), turning off Windows Defender uninstalled old Norton av using cleanup tool updated drivers mobo/vid card/sound drivers checked RAM with memtest,...
BSOD Help and Support
BSOD different error codes
Hi, i have a fresh Windows 7 Ultimate x64 retail installation running on a new pc. The hardware is completely new. The system is running fine in safe mode but comes up with different BSOD every 15 minutes or so in normal mode. I think this has something to do with the grafics driver, the...
BSOD Help and Support
BSOD with 3 different error codes
Hi all, I've been getting these wicked crashes. It seems to happen while I'm into a game (online game or otherwise). The error codes are: PAGE_FAULT_IN_NONPAGED_AREA BAD_POOL_HEADER IRQL_LESS_OR_NOT_EQUAL The prompts seem to suggest that it may be a new hardware addition, but I've not...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App