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Windows 7: BSOD while using outlook 2010

07 Jan 2015   #1
aviv18391

Windows 7 Professional x64
 
 
BSOD while using outlook 2010

Hey guys,

Attached the DMP file, could you please assist or point me in the right direction?

Thank you!


My System SpecsSystem Spec
.
07 Jan 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
07 Jan 2015   #3
aviv18391

Windows 7 Professional x64
 
 

Yes sir.
There you go.
My System SpecsSystem Spec
.

07 Jan 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

This looks like a work computer, so you really need to contact your IT department to help you with this as its doubtful you will have the neccessary permissions to fix the issue.

It looks like the Intel video driver is the issue, and should be updated.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050033, 406f8, fffff8800af35f46}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+4af46 )

Followup: MachineOwner
---------

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`0aeeb000 fffff880`0b780540   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Aug 22 02:38:36 2012 (5033C094)
    CheckSum:         008A100B
    ImageSize:        00895540
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
07 Jan 2015   #5
aviv18391

Windows 7 Professional x64
 
 

Funny you should say that sir, i am the I.T guy in the company.
Tell me what to do, except updating the Video driver.
My System SpecsSystem Spec
07 Jan 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Update the video driver - its outdated and is flagged as an issue in the BSOD. I would not have suggested the update, if I thought it may not help.
My System SpecsSystem Spec
07 Jan 2015   #7
aviv18391

Windows 7 Professional x64
 
 

Ok sir, i'll keep you posted in a bit.
My System SpecsSystem Spec
07 Jan 2015   #8
aviv18391

Windows 7 Professional x64
 
 

Thank you sir,
I've updated the driver. Is there anything else i should be doing before we close this thread?
My System SpecsSystem Spec
07 Jan 2015   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Leave it for a few days to make sure it doesn't BSOD. Then come back and let us know of its solved or not, then you can mark it as such.
My System SpecsSystem Spec
27 Jan 2015   #10
aviv18391

Windows 7 Professional x64
 
 
BSOD while surfing IE and using outlook

Hello everyone,

I've attached all necessary logs through DM log collector.

I'm Using Windows 7 x64 professional. Would very much appreciate any assistance.

Thank you.
My System SpecsSystem Spec
Reply

 BSOD while using outlook 2010




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