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Windows 7: BSOD 3b during installation process and occasionally on startup

07 Jan 2015   #1
Homrich

Windows 7 Professional x64
 
 
BSOD 3b during installation process and occasionally on startup

Hello,

I recently added a second SSD to my setup. Everything worked fine for some time until yesterday morning. Normal Windows startup would lead straight to BSOD 3b.

All Hard-drives worked fine in safe mode and since my installation of Windows 7 had been running for about three years without any issues I thought there must be some compatibility issues and that it might be time for a clean install. Now I don't get bccode 3b on startup anymore (which is good), but when installing large software (5 GB +, which is quite annoying since that is exactly what I got this second SSD for in the first place).

I uninstalled all graphics drivers beside my NVIDIA drivers, updated all system drivers with "Slimdrivers" and I still get the SYSTEM SERVICE EXCEPTION 3b..

So here is my zip.
Any help would be much appreciated.
Thanks

Edit: Actually the BSOD occurs randomly while browsing and working with word, excel and acrobat - and thus is not restricted to startup and installation-processes


My System SpecsSystem Spec
.
07 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Both the BSODs are caused by cumon.sys, which is an element of Comodo.

Uninstall Comodo, at least as a test.

Let us know the result.
______________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001174095, fffff8800b5e0570, 0}

*** WARNING: Unable to verify timestamp for cumon.sys
*** ERROR: Module load completed but symbols could not be loaded for cumon.sys
Probably caused by : cumon.sys ( cumon+1095 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001174095, Address of the instruction which caused the bugcheck
Arg3: fffff8800b5e0570, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
cumon+1095
fffff880`01174095 0fb7040b        movzx   eax,word ptr [rbx+rcx]

CONTEXT:  fffff8800b5e0570 -- (.cxr 0xfffff8800b5e0570;r)
rax=ffffffffffffffe9 rbx=0000077ff4a1ef54 rcx=fffff8800b5e10ae
rdx=00000000000001e9 rsi=fffffa80088d42c0 rdi=0000000000000000
rip=fffff88001174095 rsp=fffff8800b5e0f58 rbp=0000000000fe9da0
 r8=0000000000000017  r9=0000000000000000 r10=000000007fffffff
r11=fffff8800b5e1080 r12=000000000043504d r13=fffff8800b5e1080
r14=000000000000004d r15=ffffffffffffffff
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
cumon+0x1095:
fffff880`01174095 0fb7040b        movzx   eax,word ptr [rbx+rcx] ds:002b:00000000`00000002=????
Last set context:
rax=ffffffffffffffe9 rbx=0000077ff4a1ef54 rcx=fffff8800b5e10ae
rdx=00000000000001e9 rsi=fffffa80088d42c0 rdi=0000000000000000
rip=fffff88001174095 rsp=fffff8800b5e0f58 rbp=0000000000fe9da0
 r8=0000000000000017  r9=0000000000000000 r10=000000007fffffff
r11=fffff8800b5e1080 r12=000000000043504d r13=fffff8800b5e1080
r14=000000000000004d r15=ffffffffffffffff
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
cumon+0x1095:
fffff880`01174095 0fb7040b        movzx   eax,word ptr [rbx+rcx] ds:002b:00000000`00000002=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  CPM.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8800117c506 to fffff88001174095

STACK_TEXT:  
fffff880`0b5e0f58 fffff880`0117c506 : 00000000`00000000 fffffa80`075527c0 fffffa80`088d42c0 00000000`000007ff : cumon+0x1095
fffff880`0b5e0f60 00000000`00000000 : fffffa80`075527c0 fffffa80`088d42c0 00000000`000007ff 00000000`003a0044 : cumon+0x9506


FOLLOWUP_IP: 
cumon+1095
fffff880`01174095 0fb7040b        movzx   eax,word ptr [rbx+rcx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  cumon+1095

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cumon

IMAGE_NAME:  cumon.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e64a34a

STACK_COMMAND:  .cxr 0xfffff8800b5e0570 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_cumon+1095

BUCKET_ID:  X64_0x3B_cumon+1095

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_cumon+1095

FAILURE_ID_HASH:  {3cb15640-824f-17a0-773a-219d9e916458}

Followup: MachineOwner
---------

2: kd> lmvm cumon
start             end                 module name
fffff880`01173000 fffff880`011aa000   cumon    T (no symbols)           
    Loaded symbol image file: cumon.sys
    Image path: \SystemRoot\system32\drivers\cumon.sys
    Image name: cumon.sys
    Timestamp:        Mon Sep 05 15:54:10 2011 (4E64A34A)
    CheckSum:         000370A6
    ImageSize:        00037000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
07 Jan 2015   #3
Homrich

Windows 7 Professional x64
 
 

Thanks for the quick reply.

It's uninstalled and I will let you know if that did the trick. I have used the uninstall manager of comodo for months and never had any issues with it.
My System SpecsSystem Spec
.

08 Jan 2015   #4
Homrich

Windows 7 Professional x64
 
 

Indeed. Comodo was the problem.

Thanks!
My System SpecsSystem Spec
08 Jan 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome.

Let us know for any further issue.
My System SpecsSystem Spec
Reply

 BSOD 3b during installation process and occasionally on startup




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