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Windows 7: New Win7 install random reboots...

05 Nov 2009   #1

HELP! New Win7 install on friends PC random reboots...

Got asked to help a friends father upgrade a desktop from Vista Business to Windows Home Premium.
AMD X2 machine micro ATX setup.

Installation crashed at about 67% first time around and looked online and this seems to be a popular error.

So I choose boot from disk, in Win 7 setup I then deleted the current partition and made a new one and formatted it so everything is fresh.
Now we have Win7 loading onto a fresh formatted disk.

Installation goes fine and once rebooted Windows even grabs all the drivers it says it needs.
Device manager says no hardware is missing drivers.

Problem is that it randomly just turns off!

Bluescreen message not visible,basically just goes black screen then reboots.

I enabled the setting to pause before rebooting so I can see what the fault is but it doesnt pause on any bluescreen.

Safemode seems to run fine so Im assuming its a driver issue somewhere but I cant work out which one???

I havent installed any facotory motherboard drivers as when you run the factory disc it doesnt support Win7 and besides windows reports all drivers and hardware is running fine.
Unlike XP where if you havent manually installed the driver then things wont run win7 seemsto pull in everything it needs.

Any ideas?
Where can I see what is causing the crash????

I have attached a .doc witht he hardware specs in it as well.

My System SpecsSystem Spec
05 Nov 2009   #2

64-bit Windows 8.1 Pro

You can navigate to C:/windows/minidump and zip up the dmp file, attatch it to your next post for analysis ...
My System SpecsSystem Spec
05 Nov 2009   #3

win 7 x64

Had a similar problem with my installation. I tracked it down to sleep mode. I set the system to switch off the monitor but not go into sleep mode and have not had a crash since (2 weeks so far - computer is on for 24 hours a day).
My System SpecsSystem Spec

05 Nov 2009   #4


I will upload the minidump file.

I dont understand why it wont pause on the error screen before rebooting though!
My System SpecsSystem Spec
05 Nov 2009   #5


Quote   Quote: Originally Posted by Tews View Post
You can navigate to C:/windows/minidump and zip up the dmp file, attatch it to your next post for analysis ...

Are the dmp file gurus going to be online in the next 3-4 hours?
Thats when I will be with the machine at his house so will upload asap and hopefully be able to fix it while Im out there.
My System SpecsSystem Spec
05 Nov 2009   #6


Ok Im now out on his PC

Here is the dmp file
My System SpecsSystem Spec
05 Nov 2009   #7


Any gurus online?
My System SpecsSystem Spec
05 Nov 2009   #8


I took away with me several of the other .dmp files if needed.
My System SpecsSystem Spec
06 Nov 2009   #9

7600.20510 x86

Going by your description, it is either one of the following most likely:

A) A really bad or mismatched driver.
B) Faulty motherboard with blown, leaky capacitors.
C) Failing or failed power supply unable to deliver regulated power. Or over stressed power supply.

If I had to guess, based on "randomly just turns off", motherboard is the problem here.

Check the capacitors for leaky brown substance and/or for rounded tops when they should be flat.
My System SpecsSystem Spec
06 Nov 2009   #10


The thing is the problem only started after installing Windows 7.

When Vista was on there it was fine and wouldnt crash.

Im really hoping someone can interpret the .dmp file I uploaded.
My System SpecsSystem Spec

 New Win7 install random reboots...

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