BSOD when shutting down computer, error 0x0000009f


  1. Posts : 2
    Microsoft Windows 7 Professional (x64) Build 7601
       #1

    BSOD when shutting down computer, error 0x0000009f


    Please assist in finding the cause of the BSoD error when shutting down my PC (or restarting).
    This is a relatively old installation of Windows with the regular windows updates.
    I do not have system restore enabled so restoring to a previous working state is not possible as well as I do not have exact date on when PC problems started as it is running long periods between restarts/shutdowns.

    I have attached the last 3 mini dump files, is this enough and or what other information do I need to make fault finding easier?

    I have recently updated the following:
    graphics drivers
    network drivers
    chipset drivers
    Last edited by Chilly; 09 Jan 2015 at 04:34. Reason: Added driver report
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8007e5a060, fffff8000400c3d8, fffffa800bc4a6e0}
    
    *** WARNING: Unable to verify timestamp for snxpcamd.sys
    *** ERROR: Module load completed but symbols could not be loaded for snxpcamd.sys
    Probably caused by : snxpcamd.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !irp fffffa800bc4a6e0
    Irp is active with 5 stacks 3 is current (= 0xfffffa800bc4a840)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa800824d070 00000000 00000000-00000000    
    	      Unable to load image \SystemRoot\system32\DRIVERS\snxpsamd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for snxpsamd.sys
    *** ERROR: Module load completed but symbols could not be loaded for snxpsamd.sys
     \Driver\SNXPSAMD
    			Args: 00016600 00000001 00000004 00000005
     [ 16, 2]   0 e1 fffffa8008211d60 00000000 00000000-00000000    pending
    	       \Driver\Serenum
    			Args: 00016600 00000001 00000004 00000005
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a634630    
    
    			Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm snxpsamd
    start             end                 module name
    fffff880`05383000 fffff880`053a0000   snxpsamd T (no symbols)           
        Loaded symbol image file: snxpsamd.sys
        Image path: \SystemRoot\system32\DRIVERS\snxpsamd.sys
        Image name: snxpsamd.sys
        Timestamp:        Thu Aug 01 10:50:02 2013 (51F9B7C2)
        CheckSum:         00027C4A
        ImageSize:        0001D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It looks like the outdated driver for the SUNIX Multi-I/O Card is the issue. See if you can update it from the manufacturers site.

    Note : I have seen many posts linking this driver with malware. I would run a full scan with ESET just to be safe.
      My Computer


  3. Posts : 2
    Microsoft Windows 7 Professional (x64) Build 7601
    Thread Starter
       #3

    Thanks Golden,

    Agreed, these drivers are normally hosted on dodgy sites.
    I will do virus and malware scan just to be sure as well as removing the card to see if problem persists.
      My Computer


 

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