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Windows 7: BSOD on Acer Travelmate 8481T, error 0x0000007E

08 Jan 2015   #1
domac385

Windows 7
 
 
BSOD on Acer Travelmate 8481T, error 0x0000007E

Hello everyone!
My friend's laptop Acer Travelmate 8481T with preinstalled Win 7 PRO is experiencing BSOD... screenshot below

I was able to enter safe mode, restore system didn't work due to no system restore points (which is odd for me but okay), I went to repair windows console trying with command prompt and bootrec.exe /fixmbr and bootrec.exe /fixboot with no success.
Then I tried to restore computer to factory defaults through acer recovery management (the same as on link below)
http://www.google.hr/url?sa=i&rct=j&...20814945493246
but with no success.
Then for a week or two I didn't try anything, and today whn I was trying some more other options, I didn't succeed anything. I tried today in command prompt go to C: (primary partition) and got message "The request could not be performed because of an I/O device error."

This laptop has two disk drives installed - one is KINGSTON's mSATA SSD with 60GB capacity, and other is Hitachi 320GB normal HDD.

I suspect that SSD is causing the problem, but I'm not 100% sure. Do you guys have any ideas how to test the SSD to be sure? I can't enter windows at the moment, so if you have some non-windows solution to test it.
My worry is that I don't want to tell a friend that the problem is SSD, and she buys new one, and then it comes to e.g. motherboard problem or something else...
Any help would be appriciated!


My System SpecsSystem Spec
.
08 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We need the data as per the Blue Screen of Death (BSOD) Posting Instructions to troubleshoot your issue. Attach teh data with your reply post.

You can do it in safe mode, too.
My System SpecsSystem Spec
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 BSOD on Acer Travelmate 8481T, error 0x0000007E




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