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Windows 7: BSODs when playing games or watching youtube

10 Feb 2015   #21
derekimo

Microsoft Community Contributor Award Recipient

 
 

Well, the first dump is flagging your video driver again but the second dump is flagging the Emsisoft firewall,

Code:
*** WARNING: Unable to verify timestamp for OADriver.sys
*** ERROR: Module load completed but symbols could not be loaded for OADriver.sys
 OADriver+0xe268
And the Anti Malware,

Code:
BugCheck 19, {20, fffffa80096fabf0, fffffa80096fac90, 40a000c}

Unable to load image \??\C:\Program Files (x86)\Emsisoft Anti-Malware\cleanhlp64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cleanhlp64.sys
*** ERROR: Module load completed but symbols could not be loaded for cleanhlp64.sys
Probably caused by : cleanhlp64.sys ( cleanhlp64+3c78 )

Followup: MachineOwner
I would try removing those and anything Emsisoft for the time being and use Windows firewall and MSE for the time being.

For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.


My System SpecsSystem Spec
.
11 Feb 2015   #22
Phoenix VII

Windows 7 Home Premium x64
 
 

I just renewed my Emsisoft licenses so it's quite a downer that they're causing a problem now. I suppose the AV/Firewall was what caused trouble for my Windows Updates earlier and the Bad Pool Header BSOD. I recently got another BSOD so I thought I'd attach the dump file here just in case the problem is something other than the video driver or av/firewall. I forgot to mention this before but I actually have a disabled sound card (think it went bad and the company went out of business so I can't get any drivers to try it anyway) next to the video card that I haven't removed yet since I don't have a spare slot cover to replace it, is it possible that could be causing interference with the video card somehow?

I'll follow your instructions as soon as I can which will probably be late afternoon and I'll let you know if any problems occur afterwards. Also, when I'm reinstalling the video drivers should I temporarily disable MSE and Windows Firewall during the process or leave them running? Thank you for your help.
My System SpecsSystem Spec
11 Feb 2015   #23
derekimo

Microsoft Community Contributor Award Recipient

 
 

The removal of Emsisoft is just temporary to try and nail down if it is the cause or something else.

I don't think having that other card in there is causing a problem but anything is possible.

You shouldn't have to disable MSE or Windows Firewall when installing drivers.

This latest dump is flagging your USB 3 drivers,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\xhcdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for xhcdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for xhcdrv.sys
Win32 Start Address xhcdrv (0xfffff8800568f340)
Code:
Loaded symbol image file: xhcdrv.sys
    Image path: \SystemRoot\system32\DRIVERS\xhcdrv.sys
    Image name: xhcdrv.sys
    Timestamp:        Wed Jan 02 01:24:13 2013 (50E3FCBD)
    CheckSum:         00057060
    ImageSize:        0004F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is your VIA Labs eXtensible Host Controller driver, it showed up in an odd place in the dump file though.
My System SpecsSystem Spec
.

11 Feb 2015   #24
Phoenix VII

Windows 7 Home Premium x64
 
 

Can you tell me what to replace my USB3 drivers with or should I just uninstall them? Thank you.
My System SpecsSystem Spec
11 Feb 2015   #25
derekimo

Microsoft Community Contributor Award Recipient

 
 

Sorry, that was mostly informational since you hadn't removed Emsisoft yet, you can check your motherboard support page to see if there's a newer driver.
My System SpecsSystem Spec
15 Feb 2015   #26
Phoenix VII

Windows 7 Home Premium x64
 
 

I replaced my Emsisoft Anti-Malware and Firewall with MSE and Windows Firewall a couple days ago and also updated the USB drivers to the latest that were available on the motherboard's web site and the computer is performing fine (no slow-downs or hang-ups), but I still got a BSOD. I'll attach the dump file and hope it's not the video drivers. As always, I really appreciate your help, performance-wise the computer is now doing as well as it did when I first got it 4 years ago...only problem is the BSODs.
My System SpecsSystem Spec
20 Feb 2015   #27
Phoenix VII

Windows 7 Home Premium x64
 
 

I got two more BSODs today so far. One was an IRQL and the other one was a usb bug code. I'm guessing the usb bug code one is referring to the USB3 drivers so I'm disabling it for now. I'll attach the log.
My System SpecsSystem Spec
20 Feb 2015   #28
Phoenix VII

Windows 7 Home Premium x64
 
 

I got 2 more BSODs today so far and one of them was a usb bug code, if the bug is referring to the USB3 then I don't even know how I got it since I disabled the USB3 Controller. Past couple days have been fine but today has been the worst day with BSODs that I've had in awhile. I don't know how this computer could have so many problems.
My System SpecsSystem Spec
20 Feb 2015   #29
derekimo

Microsoft Community Contributor Award Recipient

 
 

I only see three dumps from your last few posts, besides your Nvidia driver in a couple of them,

Code:
BugCheck D1, {1000, 2, 0, fffff8800538d37c}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiCheckPendingDeviceCommand+34 )

Followup: MachineOwner
Code:
Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 10:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


I find it interesting that the two items I see disabled,

Code:
Multimedia Audio Controller	PCI\VEN_1102&DEV_000B&SUBSYS_00485431&REV_03\4&693E52D&0&00AB	This device is disabled.
VIA USB eXtensible Host Controller	PCI\VEN_1106&DEV_3483&SUBSYS_50071458&REV_01\4&6F5B703&0&0048	This device is disabled.

Also getting hinted at,

Code:
HDAudBus!HdaController::NotificationDpc+0x168
Code:
USBPORT!USBPORT_Xdpc_iSetState+0x2a
Why are they disabled?
My System SpecsSystem Spec
20 Feb 2015   #30
Phoenix VII

Windows 7 Home Premium x64
 
 

The Multimedia Audio Controller in Device Manager is the sound card (Auzentech X-Fi Home Theater HD). I'm pretty sure the sound card's bad but I can't even test it anymore since the company that made it is out of business and I can't find the drivers anywhere. I haven't taken it out because I don't have a metal slot cover to put in if I take it out.

The VIA USB eXtensible Host Controller is disabled because I got 2 usb bug report BSODs today and guessed that the USB3 controller was the problem. If this isn't a good idea then I can re-enable it if you want me to but I don't think I can do anything about the sound card since it's probably bad and I don't have a driver to try it with anymore.
My System SpecsSystem Spec
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