BSODs when playing games or watching youtube

Phoenix VII · 08 Jan 2015

My computer is having BSODs when playing games or watching videos. I actually had this problem for awhile but I replaced the motherboard, processor, and GPU half a year ago but these problems continued. I haven't been able to get anything better than a surge protector for my computer yet so I'm worried about the motherboard since there are many lightning storms in the area during the summer. Aside from the BSODs I mentioned, rarely the computer will reboot without a BSOD, once the monitor screen went blank until I rebooted, and I sometimes lose Internet connectivity even though the modem is working and need to disable and enable the adapter in the Network and Sharing Center to get it to work again. The Internet crashes seem to be more frequent when I'm playing a movie and have another tab open. Aside from the motherboard, processor, and GPU, I've had this computer for 4 years and it worked without any issues for the first two. Please help.

Phoenix VII · 09 Jan 2015

Bump.

Phoenix VII · 11 Jan 2015

Bump. Please help.

Phoenix VII · 15 Jan 2015

Bump.

derekimo · 15 Jan 2015

Hi there,

Looks like you have a couple drivers getting flagged,

The first is your network driver,

Code:

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x2780

Which is from 2011,

Code:

Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Sep 27 07:50:33 2011 (4E81E2B9)
    CheckSum:         0009FB77
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

There is a newer version here,

Realtek

The second one is your graphics driver,

Code:

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+15390c )

It's not that old but it is the latest available for your card,

Code:

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 10:42:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can try doing a clean install of that driver and see if it helps,

Drivers | GeForce

These links will help with that,

Drivers - Clean Left over Files after Uninstalling

NVIDIA Drivers - Avoid Problems

Let us know how things go.

Phoenix VII · 20 Jan 2015

Sorry I haven't replied for several days, I was away for awhile. I just deleted the old network driver, installed the latest one, deleted the graphics driver, ran DDU, and then re-installed it (I already had 340.52). I think I did everything right...the computer still installed a default driver after I deleted the old graphics driver and ran DDU (even though I temporarily disconnected the Internet), but the Nvidia/DisplayDriver folder was empty when I re-installed the graphics driver. I had some program and shortcut icons that weren't displaying properly before fix themselves after I re-installed the graphics driver and the computer's boot time is faster than before so I can already confirm that at least some things were fixed, thank you.

I'm going to feel pretty stupid if the problem was just a couple drivers, I was planning to order new memory and a replacement graphics card in a couple weeks.

derekimo · 20 Jan 2015

That's alright, we all have lives to lead. :)

Sounds pretty good so far, I would look at it differently and just be glad you didn't run out and buy new parts and then find out it was only drivers.

This troubleshooting is all trial and error. Hopefully things stay stable for you, if not we'll be here.

Give it some time, let us know how things go.

Phoenix VII · 21 Jan 2015

Unfortunately, I just got an irql_not_less_or_equal BSOD while playing a game, I'm going to attach a new log file.

The news isn't all bad, the computer is definitely more responsive and the graphic card's performance seems to have doubled. If the computer stopped BSODing then things would be looking good. FYI, after getting the BSOD I did go ahead and updated the audio driver to the latest on Realtek's site since it's more recent than what's on the motherboard manufacturer's site (which I used before), I don't know if that'll help though.

derekimo · 21 Jan 2015

This one is your graphics driver again,

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x5ae49

Code:

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 10:42:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It might be worth trying an older version of that driver to see if it helps.

Phoenix VII · 22 Jan 2015

I'll give 296.10 a try and see how that works.