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Windows 7: Various BSODs at wake up/start up/using Chrome

09 Jan 2015   #1
Essential62

Windows 7 Home Premium 64bit
 
 
Various BSODs at wake up/start up/using Chrome

Hello everyone.

I've been dealing with various and intermittent BSOD's over the last three months or so. Didn't have the time to devote my full attention to the problem, but I have been pouring over information and have tried various recommended solutions to no avail.

I've attached the dm log files. Sorry if I'm missing anything, please just let me know if I can provide any other information.


My System SpecsSystem Spec
.
09 Jan 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`02232d78  00000000`00000001
fffff880`02232d80  00000000`00000000
fffff880`02232d88  fffff880`012bc057Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x56057
fffff880`02232d90  fffffa80`07d67060
fffff880`02232d98  00000000`00000000
Code:
Start Menu\Programs\Intel® Matrix Storage Manager	Public:Start Menu\Programs\Intel® Matrix Storage Manager	Public
Intel Matrix Storage manager is flagged in at least 2 of the .dmp files. Please try this:

1. Create a System Restore Point:
System Restore Point - Create

2. Uninstall the Intel Matrix Storage application, then reboot.

Monitor for further BSOD's and report back.
My System SpecsSystem Spec
09 Jan 2015   #3
Essential62

Windows 7 Home Premium 64bit
 
 

Thanks for your advice. Just uninstalled the program through Add/remove programs. Just restarted and will see how it goes.
My System SpecsSystem Spec
.

09 Jan 2015   #4
Essential62

Windows 7 Home Premium 64bit
 
 

Just had a IRQL not less or equal blue screen. Here's the new dump file.
My System SpecsSystem Spec
09 Jan 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c1c072e8, 0, fffff96000273a65, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SURFREFVIEW::bUnMap+4d )

Followup: MachineOwner
---------
Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
RAM - Test with Memtest86+
My System SpecsSystem Spec
10 Jan 2015   #6
Essential62

Windows 7 Home Premium 64bit
 
 

Update: ran Memtest all day for 14 passes. No errors. Next steps?
My System SpecsSystem Spec
10 Jan 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
10 Jan 2015   #8
Essential62

Windows 7 Home Premium 64bit
 
 

Thanks for the quick reply. I followed the steps above but after I ran driver verifier and restarted, it seems that the black "starting windows" is taking forever to load. It's been about 2 hours but no change. Doesn't seem to be frozen though (?)

Should I just wait it out or force start instead?
My System SpecsSystem Spec
11 Jan 2015   #9
Essential62

Windows 7 Home Premium 64bit
 
 

Update to my last post: after waiting almost a day did a force shutdown. Blue screen moments after booting windows. Posting the new dump file.
My System SpecsSystem Spec
13 Jan 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Remove Intel Rapid Storage Technology drivers.

1. Uninstall any IRST applications from Control Panel > Programs and Features, if installed (doesn't seem to be the case).
2. Uninstall the driver from device manager:
- Right click on "my computer" icon and click "manage" on the context menu.
- In the "Computer Management" window that opens:
- Select "Device Manager" in the left pane, It will list all the existing devices.
- Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
- Select one Intel device item under it, right click, then uninstall.
- Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
3. Now restart the computer.
4. Once booted, Windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
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