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Windows 7: BSOD when shutting down computer, error 0x0000009f

09 Jan 2015   #1
Chilly

Microsoft Windows 7 Professional (x64) Build 7601
 
 
BSOD when shutting down computer, error 0x0000009f

Please assist in finding the cause of the BSoD error when shutting down my PC (or restarting).
This is a relatively old installation of Windows with the regular windows updates.
I do not have system restore enabled so restoring to a previous working state is not possible as well as I do not have exact date on when PC problems started as it is running long periods between restarts/shutdowns.

I have attached the last 3 mini dump files, is this enough and or what other information do I need to make fault finding easier?

I have recently updated the following:
graphics drivers
network drivers
chipset drivers


My System SpecsSystem Spec
.
09 Jan 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007e5a060, fffff8000400c3d8, fffffa800bc4a6e0}

*** WARNING: Unable to verify timestamp for snxpcamd.sys
*** ERROR: Module load completed but symbols could not be loaded for snxpcamd.sys
Probably caused by : snxpcamd.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800bc4a6e0
Irp is active with 5 stacks 3 is current (= 0xfffffa800bc4a840)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800824d070 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\snxpsamd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snxpsamd.sys
*** ERROR: Module load completed but symbols could not be loaded for snxpsamd.sys
 \Driver\SNXPSAMD
			Args: 00016600 00000001 00000004 00000005
 [ 16, 2]   0 e1 fffffa8008211d60 00000000 00000000-00000000    pending
	       \Driver\Serenum
			Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a634630    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm snxpsamd
start             end                 module name
fffff880`05383000 fffff880`053a0000   snxpsamd T (no symbols)           
    Loaded symbol image file: snxpsamd.sys
    Image path: \SystemRoot\system32\DRIVERS\snxpsamd.sys
    Image name: snxpsamd.sys
    Timestamp:        Thu Aug 01 10:50:02 2013 (51F9B7C2)
    CheckSum:         00027C4A
    ImageSize:        0001D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It looks like the outdated driver for the SUNIX Multi-I/O Card is the issue. See if you can update it from the manufacturers site.

Note : I have seen many posts linking this driver with malware. I would run a full scan with ESET just to be safe.
My System SpecsSystem Spec
09 Jan 2015   #3
Chilly

Microsoft Windows 7 Professional (x64) Build 7601
 
 

Thanks Golden,

Agreed, these drivers are normally hosted on dodgy sites.
I will do virus and malware scan just to be sure as well as removing the card to see if problem persists.
My System SpecsSystem Spec
.

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