BSOD with message 'IRQL NOT LESS OR EQUAL'

mpp7mato · 10 Jan 2015

Hello everyone,

I am newly registered on SevenForums but have used the website over the years to help with various issues. This is the first time I haven't been able to fix an issue by reading through the forums however, hence my first thread and I hope that you can help me out.

My computer has recently been experiencing BSOD usually within a couple of minutes of booting up and in other cases, locking up. As it was approaching 4 years since I built my system I thought I could possibly fix the problem by formatting and reinstalling windows. I did this yesterday successfully and applied all windows updates and applicable drivers etc.

Upon turning on my PC today however I have experienced a BSOD akin to those before the format as follows:

"IRQL NOT LESS OR EQUAL"

I am aware that the issue most likely lies with a driver, but I am unsure of how to pinpoint the driver in question or diagnose the issue further.

As advised I have used DM Logger and uploaded the Debug zip created using that application and I hope that will be enough information for someone to help me remedy this frustrating issue.

Many thanks in advance.

Arc · 10 Jan 2015

You need to update the network driver. It is too old, and so causing BSOD.

Download and install Win7 and Server 2008 R2 Auto Installation Program (the third item of the list) from http://www.realtek.com.tw/downloads/...&GetDown=false

Let us know the result.
______________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {64, 2, 0, fffff88004aa617b}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+7417b )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000064, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004aa617b, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebe100
GetUlongFromAddress: unable to read from fffff80002ebe1c0
 0000000000000064 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
Rt64win7+7417b
fffff880`04aa617b 8b89d43b0000    mov     ecx,dword ptr [rcx+3BD4h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

DPC_STACK_BASE:  FFFFF80000BA2FB0

TRAP_FRAME:  fffff80000b9c320 -- (.trap 0xfffff80000b9c320)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000064 rbx=0000000000000000 rcx=fffffa800c7e1000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004aa617b rsp=fffff80000b9c4b8 rbp=0000000000000001
 r8=0000000000000000  r9=fffffa800c7e1000 r10=0000000000000002
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
Rt64win7+0x7417b:
fffff880`04aa617b 8b89d43b0000    mov     ecx,dword ptr [rcx+3BD4h] ds:fffffa80`0c7e4bd4=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c86169 to fffff80002c86bc0

STACK_TEXT:  
fffff800`00b9c1d8 fffff800`02c86169 : 00000000`0000000a 00000000`00000064 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c1e0 fffff800`02c84de0 : fffff800`00b9c380 fffffa80`0dff2778 fffffa80`0dff2778 fffffa80`0c7e1000 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c320 fffff880`04aa617b : fffff880`04a4beb7 fffffa80`0c7e1000 00000000`00000001 fffffa80`0c7e15f8 : nt!KiPageFault+0x260
fffff800`00b9c4b8 fffff880`04a4beb7 : fffffa80`0c7e1000 00000000`00000001 fffffa80`0c7e15f8 fffff800`00b9c601 : Rt64win7+0x7417b
fffff800`00b9c4c0 fffffa80`0c7e1000 : 00000000`00000001 fffffa80`0c7e15f8 fffff800`00b9c601 ff010380`0abf0100 : Rt64win7+0x19eb7
fffff800`00b9c4c8 00000000`00000001 : fffffa80`0c7e15f8 fffff800`00b9c601 ff010380`0abf0100 00000028`00000000 : 0xfffffa80`0c7e1000
fffff800`00b9c4d0 fffffa80`0c7e15f8 : fffff800`00b9c601 ff010380`0abf0100 00000028`00000000 fffffa80`00000001 : 0x1
fffff800`00b9c4d8 fffff800`00b9c601 : ff010380`0abf0100 00000028`00000000 fffffa80`00000001 00000000`00000000 : 0xfffffa80`0c7e15f8
fffff800`00b9c4e0 ff010380`0abf0100 : 00000028`00000000 fffffa80`00000001 00000000`00000000 fffff800`02e01e80 : 0xfffff800`00b9c601
fffff800`00b9c4e8 00000028`00000000 : fffffa80`00000001 00000000`00000000 fffff800`02e01e80 fffff800`02e0fcc0 : 0xff010380`0abf0100
fffff800`00b9c4f0 fffffa80`00000001 : 00000000`00000000 fffff800`02e01e80 fffff800`02e0fcc0 00000000`00000000 : 0x00000028`00000000
fffff800`00b9c4f8 00000000`00000000 : fffff800`02e01e80 fffff800`02e0fcc0 00000000`00000000 00000000`00000000 : 0xfffffa80`00000001


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Rt64win7+7417b
fffff880`04aa617b 8b89d43b0000    mov     ecx,dword ptr [rcx+3BD4h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  Rt64win7+7417b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Rt64win7

IMAGE_NAME:  Rt64win7.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4df1baab

FAILURE_BUCKET_ID:  X64_0xD1_Rt64win7+7417b

BUCKET_ID:  X64_0xD1_Rt64win7+7417b

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xd1_rt64win7+7417b

FAILURE_ID_HASH:  {9e510b36-99a0-062f-30f1-2c905baea959}

Followup: MachineOwner
---------

0: kd> lmvm Rt64win7
start             end                 module name
fffff880`04a32000 fffff880`04ab7000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 12:03:15 2011 (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

mpp7mato · 10 Jan 2015

Many thanks for the support, it is most appreciated. I have downloaded the updated driver and successfully installed it. I will continue to use my system as normal and let you know how I get on.
All the best.

mpp7mato · 12 Jan 2015

Hello everyone,

Have recently formatted and reinstalled windows as my computer was experiencing issues after nearly 4 years since I built it.

Had a driver BSOD the other day that has been sorted through Seven Forums, thanks to "Arc" for helping with that.

Since then my computer has been running much better...until just now. Had been using my computer to play Elite Dangerous for a couple of hours without issue, I was then browsing the internet when IE stopped responding and I received a BSOD with the following error message:

nvlddmkm.sys
PAGE_FAULT_IN_NONPAGED_AREA

I'm under the assumption that it's a NVidia driver issue, but concerned given I have just formatted my PC so there shouldn't be any old drivers lying around to conflict with the latest ones installed.

More worrying however was the message received after the hard reset. I was notified that "overclocking had failed" - I selected default settings & continued to boot as I have never ventured into overclocking.

Hope someone will be able to lend assistance. Thanks in advance for any help given!

ps: Have uploaded my dm logger report.

mpp7mato · 14 Jan 2015

Any suggestions at all anyone?

Golden · 14 Jan 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffffffffffff7, 1, fffff880056f5577, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Could not read faulting driver name
Probably caused by : hardware ( nvlddmkm+d1577 )

Followup: MachineOwner
---------

2: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz"
MaxSpeed:     3470
CurrentSpeed: 3471

Seems to be a hardware issue - at this stage I'm not sure if its the card or RAM, probably card. CPU is not overclocked.

Try this:

1. Stress the video card for 20 mins, noting maximum temp. reached:
Video Card - Stress Test with Furmark

2. Run 8 consecutive passes of MemTest86+ to test RAM:
RAM - Test with Memtest86+

mpp7mato · 14 Nov 2015

It's a very long time since the last post, but wanted to thank Golden for the suggestions. My computer has been running fine since the issue occurred.

Thanks again.

BSOD with message 'IRQL NOT LESS OR EQUAL'

BSOD with message 'IRQL NOT LESS OR EQUAL'

BSOD nvlddmkm.sys whilst browsing internet with IE