Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on nvidia 555m optimus

11 Jan 2015   #1
darkcode

windows 7 64bits
 
 
BSOD on nvidia 555m optimus. nvlddmkm.sys.

Hi I have a laptop with gt 555m (optimus). Suddently my laptop crash with blue screen when i tried to play league of legend or pes 2015. i check with who crash and the result is :

crash dump file: C:\Windows\Minidump\123014-45302-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x13EBFC)
Bugcheck code: 0x116 (0xFFFFFA8006195010, 0xFFFFF88008420BFC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 347.09
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 347.09
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 347.09 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR


After some time any program that i put to execute with the nvidia card give the crash. Everything is fine in the integrated graphic card, so I taught nvidia died but when i try to update the intel card it give the same crash which is weird. Thank you for your help


My System SpecsSystem Spec
.
17 Jan 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi.

Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

We need to see the info before we suggest you about how to deal with the issue.
My System SpecsSystem Spec
05 Feb 2015   #3
darkcode

windows 7 64bits
 
 

Thank you for your answer Here is the file :
My System SpecsSystem Spec
.

08 Feb 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
14 Feb 2015   #5
darkcode

windows 7 64bits
 
 

Here is all the files you ask me. I just notice also something whenever i activated the nvidea card the sound crakles for like 2-3s It happens when i start windows or any other time even when i switch off the optimus switch. but when i deactivate the card via control pannel it doesn't happen anymore.
thank you for your help
My System SpecsSystem Spec
14 Feb 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Still there is no crash dump; and without checking a crash dump nothing can be said precisely about a BSOD.

If you are sure that you have done it already ....
Quote:
Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.
and still the dumps are not being recorded, take a camera snap of the next BSOD screen and let us see it? Perhaps the onboard codes will give some hints about whats going on there.
My System SpecsSystem Spec
19 Feb 2015   #7
darkcode

windows 7 64bits
 
 

i manage to get the dump file and join the photo too in case :
My System SpecsSystem Spec
19 Feb 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A stop 0x116 is a display/graphics related issue. The failing driver is the nvidia display driver.

Update it to the latest. Drivers - Download NVIDIA Drivers

When done, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
___________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80065f94e0, fffff8800f57a4ac, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1584ac )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80065f94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f57a4ac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+1584ac
fffff880`0f57a4ac 48ff251d4f6900  jmp     qword ptr [nvlddmkm+0x7ed3d0 (fffff880`0fc0f3d0)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`02ecb4f8 fffff880`1015f134 : 00000000`00000116 fffffa80`065f94e0 fffff880`0f57a4ac 00000000`00000000 : nt!KeBugCheckEx
fffff880`02ecb500 fffff880`1015ee3e : fffff880`0f57a4ac fffffa80`065f94e0 fffffa80`0a6abc00 fffffa80`05561010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02ecb540 fffff880`07667f13 : fffffa80`065f94e0 00000000`00000000 fffffa80`0a6abc00 fffffa80`05561010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02ecb570 fffff880`07695ed6 : fffffa80`ffffffff 00000000`00003a0a fffff880`02ecb6c0 00000000`00000006 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02ecb650 fffff880`0767bce9 : fffffa80`0a6ee000 ffffffff`feced300 00000000`00000006 fffffa80`0a6ee000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`02ecb690 fffff880`07679184 : 00000000`00000001 fffff8a0`0dcc78d0 fffffa80`0a6ee000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`02ecb790 fffff880`07676927 : 00000000`00000000 fffffa80`055a7000 00000000`0000000e fffff8a0`0dcc78d0 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0xfc
fffff880`02ecb7d0 fffff880`076907d9 : 00000000`00000000 fffff8a0`0dc8d800 fffffa80`00000000 fffffa80`0b09cbd0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xd6f
fffff880`02ecb9a0 fffff880`07690514 : fffff800`00b94080 fffff880`0768ff00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`02ecbb90 fffff880`07690012 : 00000000`00000000 fffffa80`09891d50 00000000`00000080 fffffa80`05561010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`02ecbbc0 fffff800`03363b8a : 00000000`04bfdfa0 fffffa80`0a6ac200 fffffa80`054ec040 fffffa80`0a6ac200 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`02ecbc00 fffff800`030b68e6 : fffff800`03241e80 fffffa80`0a6ac200 fffff800`0324fcc0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`02ecbc40 00000000`00000000 : fffff880`02ecc000 fffff880`02ec6000 fffff880`0d4ffd40 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+1584ac
fffff880`0f57a4ac 48ff251d4f6900  jmp     qword ptr [nvlddmkm+0x7ed3d0 (fffff880`0fc0f3d0)]

SYMBOL_NAME:  nvlddmkm+1584ac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5463c853

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f422000 fffff880`10102000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Nov 13 02:21:31 2014 (5463C853)
    CheckSum:         00CA4D59
    ImageSize:        00CE0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
20 Feb 2015   #9
darkcode

windows 7 64bits
 
 

hi I update to the latest drivers then when i started the furmark program i got the bsod... here is the speccy snapshot
http://speccy.piriform.com/results/6...MUWsLyTKuG6D6m
and i join the new dump file for the bsod in case u need
My System SpecsSystem Spec
20 Feb 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by darkcode View Post
hi I update to the latest drivers then when i started the furmark program i got the bsod...
Apparentlythe system is not overheating. In this situation when the computer crashes with a stop 0x116 during furmark, it is a fair indication that the graphics card is failing to take loads.

Better you replace the graphics card. If the computer is within warranty, ask teh vendor for a replacement.
My System SpecsSystem Spec
Reply

 BSOD on nvidia 555m optimus




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
nvlddmkm.sys 0x116 TDR BSOD on Nvidia Optimus Laptop
Hello, I am getting "attempt to reset the display driver and recover from timeout failed" blue screen when playing games on my laptop. I don't think it's a heat issue because I get BSOD even on game menus or when log-in to World of Warcraft. Sometimes I get BSOD after 2 secs when logging to WoW...
BSOD Help and Support
How to switch from onboard graphics to Nvidia GeForce GT 555M
I have an Alienware m14x, and I just learned today that I wasnt using my Graphics processor that I got with the laptop. I know that I sound like a complete noob but Could you please help me? :P Thanks, happy :D
Graphic Cards
Nvidia Optimus GT 555M Graphic Card Dissapeard from Device Manager!
Hi there i have been having trouble with my Graphics card lately and here is how it started: I was playing SC2 the other day and then suddenly my screen froze i had to press the on/off button for 5 sec to restart. after restarting everything was fine i havnt played games after tht for about 2 -...
Graphic Cards
NVidia Optimus problems.
Hi all, I am trying to run Skyrim and am having major problems in that it is ridiculously slow even when running minimum specs, and I was wondering if it had something to do with this "Optimus" technology by NVidia. My DxDiag is posted below, but the graphics card has 1GB dedicated memory and...
Graphic Cards
nvidia optimus question
how do i get my nvidia graphics card to work at 100 percent performance as i have a laptop and i want it to work at 100 percent so comment would be helpful thanks.
Graphic Cards
nVidia GT 330M... do all laptops w/ it have Optimus?
Hey all, In my current plunge into laptop shopping, I have hit a bit of a wall. I was directed by fellow member whs to look into Toshiba, and have become impressed with their A665 line. However, when reviewing the different models listed on their site, not all of the ones that are equipped...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App