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Windows 7: Computer Crashed when I wasn't around it.

11 Jan 2015   #1
Jesse Williams

Windows 10 Home 64-bit
 
 
Computer Crashed when I wasn't around it.

Hi, after changing my Power settings on my Windows 7 laptop, it crashed when I wasn't around it. I had to boot it back up. It said "Windows didn't shut down correctly." Here is my dump log.


My System SpecsSystem Spec
.
11 Jan 2015   #2
RolandJS

Windows 7 Professional 64-bit
 
 

I don't have the eyesight to wade through a dump file. My educated guess is two or more programs "fought" over the video card's resources [and/or memory resources] and the computer lost, locked up, forcing you to reBoot. Please let us know what you find out, I'd like to learn what happened.
My System SpecsSystem Spec
11 Jan 2015   #3
Jesse Williams

Windows 10 Home 64-bit
 
 

Will do! I will let other people see if they can figure it out.
My System SpecsSystem Spec
.

12 Jan 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

What make & model of router are you using? Netgear?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa801c8b7178, 2, 1, fffff80002adbce5}

*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys
Probably caused by : npf.sys ( npf+2bb2 )

Followup: Machine
Owner
---------
Code:
NETGEARGenie	"c:\program files (x86)\netgear genie\bin\netgeargenie.exe" -mini -redirect	Jesse-PC\Jesse	HKU\S-1-5-21-3412668259-37210293-2247835427-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
This bugcheck is caused by the WinCAP implementation used by NETGEARGenie. You can fix this problem by updating the router's firmware. See link for instructions:
NETGEAR Support | Answer | Reinstall the firmware on a router without the setup CD recovery tool

Read this BSOD thread:
BSOD Win7 Laptop - when entering Sleep mode - Tech Support Forum
My System SpecsSystem Spec
12 Jan 2015   #5
Jesse Williams

Windows 10 Home 64-bit
 
 

No, it's an Arris modem/router.
My System SpecsSystem Spec
12 Jan 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Why is NetgearGenie installed and running?
My System SpecsSystem Spec
12 Jan 2015   #7
Jesse Williams

Windows 10 Home 64-bit
 
 

I have it installed to monitor who is on my network. I don't know of any other program besides NETGEAR Genie that will notify me of who is on my network.
My System SpecsSystem Spec
12 Jan 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Check for updates to the software or uninstall it to prevent BSOD'S.

Why don't you simply use some security to prevent unauthorized access to your network?
My System SpecsSystem Spec
12 Jan 2015   #9
Jesse Williams

Windows 10 Home 64-bit
 
 

It is secured. I just like keeping an eye out on the traffic on my network. There are no updates that I know of for the software. Should remove it, since it's causing BSOD's?
My System SpecsSystem Spec
12 Jan 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes.
My System SpecsSystem Spec
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 Computer Crashed when I wasn't around it.




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