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Windows 7: Random BSOD while surfing, gaming or idling

14 Jan 2015   #11
onimusha

Win7 Pro x64
 
 

tku so much Golden. you're a lifesaver. be back tomorrow!


My System SpecsSystem Spec
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14 Jan 2015   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No worries - I'll keep an eye out for your reply
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14 Jan 2015   #13
onimusha

Win7 Pro x64
 
 

the memtest has been running for about 7hrs and at pass 3 atm. pass 2 however has errors on test 7 already.

i guess my RAM is the culprit?

should i do further testing by testing each RAM piece individually?
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15 Jan 2015   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes, it appears to be faulty RAM or a faulty motherboard RAM slot.

Proceed to test each RAM stick individually for 8 passes in motherboard slot #1 and report back.
My System SpecsSystem Spec
15 Jan 2015   #15
onimusha

Win7 Pro x64
 
 

hi Golden, quick check. I will need a few days to do the full test so I wanted to check with you if there's any telling information from the attached screenshot?
My System SpecsSystem Spec
15 Jan 2015   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Those errors mean that one or more RAM DiMM's require replacing.

Re-run 8 passes on each DiMM individually (it will be reasonably quick). Any DiMM that generates those errors must be replaced - they cannot be fixed.
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18 Jan 2015   #17
onimusha

Win7 Pro x64
 
 

hi Golden, bad news. i have 3 of 4 DiMM pieces which gave errors.

of the last one which i did 8passes twice, i'm still encountering BSoD. attached dumps again. ((
My System SpecsSystem Spec
18 Jan 2015   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

So the 4th DiMM passes 8 MemTest86+ passes?

You need to replace those DiMM's with new ones - all of them must be the same as the last working DiMM, before we can troubleshoot further.
My System SpecsSystem Spec
18 Jan 2015   #19
onimusha

Win7 Pro x64
 
 

sorry to trouble you on a weekend. yes, the last DiMM passed 2x 8pass MemTest86+ tests.

so it's not possible to do troubleshooting on the BSoD dump that happened with the 1pc of working DiMM above?
My System SpecsSystem Spec
19 Jan 2015   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by onimusha View Post
hi Golden, bad news. i have 3 of 4 DiMM pieces which gave errors.

of the last one which i did 8passes twice, i'm still encountering BSoD. attached dumps again. ((
Now follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.

So do the test and let us know the result accordingly. It will consume a lot of time, but worth doing it.

No need to upload anymore crash dump before the memory issue is fixed.
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 Random BSOD while surfing, gaming or idling




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