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Windows 7: BSOD changing from MS Word to google chrome, error 0x00000116

16 Jan 2015   #11
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Ok so we have a few options but first can you post the last three groups of number in the product key you bought? Please post that and don't continue with the instruction below until we review it. (***DO NOT POST THE FULL PRODUCT KEY, ONLY THE LAST 3 GROUPS***)

Option 1

This is the recommended action and the one that would be most successful. We recommend a clean install. This will be a fresh start and erase all data from your HDD.

What I would do is create a new disc and download Windows 7 Professional and do a fresh install.

Make sure you backup any personal files that you have on your PC. The actions we will follow will erase all data and start fresh
(Only need to perform Part 1 on the tutorial below unless you want to go further -- WARNING -- PERFORMING THIS ACTION WILL ERASE YOUR HDD, BACKUP BEFORE FOLLOWING THIS TUTORIAL)
SSD / HDD : Optimize for Windows Reinstallation

Grab the correct ISO for your product key from My digital life. You need Windows 7 Professional 64bit (Needed for Option 2 as well ***)
http://www.heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links

Create an install disc with the ISO you downloaded in the previous step (Needed for Option 2 as well ***)
Windows 7 USB/DVD Download Tool

Perform the clean install, the link below will help
Clean Install Windows 7

After installing, update your Motherboard. I suggest downloading all updates (Important -- If you download any Gigabyte software or if any Gigabyte software is installed while installing drivers, remove the program. Gigabyte software is notoriously bad and causes BSODS sometimes)
GIGABYTE - Motherboard - Socket 775 - GA-P35-DS4 (rev. 2.1)

Also update your video card
GeForce GTX 285 | GeForce

Option 2

This is risky, since we have a counterfeit copy of Windows, the results are unpredictable.
Follow this post by Gregrocker exactly (This option required that you create an install disc. See above where the *** is in red.)
Downgrade from 7 Ultimate to 7 Professional

Option 3

Windows 7 Downgrader tool. I've never used this, so this is at your discretion
Downgrading from Windows 7 Ultimate to Windows 7 Professional - Microsoft Community


My System SpecsSystem Spec
.
22 Jan 2015   #12
GoMoRrAh

Windows 8.1 Pro
 
 

Right... By now I have given away my key and bought windows 8 - so this is no longer a windows 7 problem. I haven't yet had a blue screen since the installation (two days ago) but I had the graphic bug that usually accompanied the BSOD - "NVIDIA Windows Kernel Mode Driver, Version 340,52" doesn't react any more". Is it possible that I need a new graphic card? The driver got un-installed before I put on the new windows - it didn't help under windows 7 and isn't gone under windows 8 either...

Can anyone help maybe?
My System SpecsSystem Spec
24 Jan 2015   #13
GoMoRrAh

Windows 8.1 Pro
 
 

I had my first blue screen with windows 8.
This time again, I was writing a paper and browsing the web (three windows open in chrome and three different word documents).

Please find attached the dumb files (I hope I did it correctly) and let me know if I need to provide further data.
Even though my windows 7 was counterfeit, the problem appears to be the same - only less frequent. So maybe the data uploaded earlier might help tracking the problem.

Again, I'll be thankful for your help!
My System SpecsSystem Spec
.

24 Jan 2015   #14
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

n/a
My System SpecsSystem Spec
24 Jan 2015   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, e79b3, e79b3, ffffe000b9ce9540}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+cee8e )

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff801`24e95000 fffff801`25b23000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Jul 03 03:12:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You already have the latest driver installed, so the only suggestion I have is to reinstall it, but following exactly the steps in this guide:
NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
25 Jan 2015   #16
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by GoMoRrAh View Post
I had my first blue screen with windows 8.
.....
Again, I'll be thankful for your help!
After doing the clean NVidia install suggested by Golden, make sure that your system is completely up-to-date.

Are you running Windows 8 or Windows 8.1 and has Windows Update applied all updates to the machine?

Also, please update your SF system specs, so that members immediately know from the specs that you're running win8.1

Thanks.
My System SpecsSystem Spec
27 Jan 2015   #17
GoMoRrAh

Windows 8.1 Pro
 
 

Hey Golden, hi Slarybart!

I have reinstalled the nvidia driver according to the tutorial. My system info is updated, too. I will give a shout as soon as I have trouble again. Just one question: Does any one of you think that I need to buy a new graphic card?

Cheers,
GoMoRrAh
My System SpecsSystem Spec
27 Jan 2015   #18
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

See how it runs with a fully up-to-date system.
There are some other utilities that tell more about the HW.

Bill
.
My System SpecsSystem Spec
29 Jan 2015   #19
GoMoRrAh

Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by Slartybart View Post
There are some other utilities that tell more about the HW.
So, I had two incidents again yesterday. No BSOD but the aforementioned graphics bug. It was again while writing a paper and surfing the net for research purposes. And again I lost data and had to rewrite parts of the paper.
My System SpecsSystem Spec
29 Jan 2015   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

These tutorials describe stressing hardware components, graphics card and memory.
Run only one at a time, and at a time when you don't need the machine.

Graphics: Graphics Card Problems - Diagnose

Wait until a member looks at the information from the graphics test before stressing your memory.
Memory: RAM - Test with Memtest86+

I unfortunately don't know enough about the utilities to take you any further with regards to the above stress tests.
Another member will have to analyze the results of the tests.

Bill
.
My System SpecsSystem Spec
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