BSOD changing from MS Word to google chrome, error 0x00000116

Hello Gomorrah,

Can you tell me how you obtained your copy of Windows? It appears your copy is counterfeit. You have an OEM key that is connected to an Acer/Gateway/Packard and its impossible for you to legitimately use that key on a custom build.

This is why I asked, most of the time people don't even know its counterfeit but we can't help until the PC shows as being completely legal. What you need to do is buy a legitimate license key and activate it either in the System Properties, online or on the phone.

Just to be on the safe side, following the link below and posting the information will leave no doubt
Windows Genuine and Activation Issue Posting Instructions


If the above determines its indeed counterfeit (we will analyze the logs to find out) then buy a new product key and use on of the options below
Product Key Number - Change
Activate Windows 7 Online
Activate Windows 7 by Phone

Yep, unfortunately its true, this is a counterfeit copy of windows.

Here is your Diag report with the problems in red. Your product key is actually listed on website which obviously means its counterfeit. Also, your Windows Product ID is connected to an Acer/Gateway.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {6974E7E5-4024-4909-80E8-502F2F983129}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details:  <GenuineResults><MachineData><UGUID>{6974E7E5-4024-4909-80E8-502F2F983129}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1139270769-2076448903-1479754753</SID><SYSTEM><Manufacturer>Gigabyte  Technology Co.,  Ltd.</Manufacturer><Model>P35-DS4</Model></SYSTEM><BIOS><Manufacturer>Award  Software International,  Inc.</Manufacturer><Version>F14</Version><SMBIOSVersion  major="2"  minor="4"/><Date>20090619000000.000000+000</Date></BIOS><HWID>D3453C07018400FA</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische   Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT     </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Softwarelizenzierungsdienst-Version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Beschreibung: Windows Operating System - Windows(R) 7, OEM_SLP channel
Aktivierungs-ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Erweiterte PID: 00426-00178-926-600006-02-1031-7601.0000-2112012
Installations-ID: 020314804720554246795553881592241486870195897235848751
Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
Teil-Product Key: HYRR2
Lizenzstatus: Lizenziert
Verbleibende Windows Rearm-Anzahl: 3
Vertrauenswürdige Zeit: 14.01.2015 19:25:49

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABgABAAEAAAABAAAAAQABAAEAln0IJ3cWBQmI/cKPCIXiG1rZZP4sIJpU8q7kLcwx

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  SSDT            PmRef        CpuPm
  SLIC            GBT           GBTUACPI

Only Acer/Gateway/Packard can legally have the OEM number below. Obviously with yours being a custom built PC with a gigabyte motherboard, it is counterfeit.

Code:

Win 7,Ultimate,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992662-00006

I would be glad to help you once you buy a new product key and then we can do another Genuine check. Once that checks out we can move forward. Until then, my hands are tied, unfortunately.

GoMoRrAh said:

It's not working. I bought this: Microsoft Windows 7 Professional 32 Bit / 64 Bit Vollversion (ESD - Download): Amazon.de: Software
and if I try to change the product key as you told me here: Product Key Number - Change
it says "could not activate windows"
can I send you the key and you verify its legal?? I paid for a key it should be fine right??

Try calling Microsoft and activating over the phone.

GoMoRrAh said:

Phone activation failed and then I got connected to a support representative… They said I ordered the wrong license, as my license is for Professional and my edition is Ultimate – a downgrade seems to be impossible… I really don't want to pay another 200 quid for a Ultimate license... Can you help me? You can have my key if you don't believe that I have bought one…

I think you have some options. Don't try to use the key again. If all else fails, you may call and ask amazon to exchange the key to ultimate. However, we may be able to downgrade. Let me ask some more knowledgeable people and I'll post in a little while when I get an answer.